KG
kreesen G
Active since Apr 2024
3
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3 reviews9 months ago
**** service from techincal department
I've been trying to get ahold of the Mweb tech department since saturday i was on hold for 3 hours the live chat hasn't rep**** since saturday this is an extreme lack of service for 3 hours i was told im number 30 waiting in line and it did not move i've had no internet all weekend and my work has suffered and cost me money. This matter needs to be fixed ASAP the tech department needs to contact me and sort this problem out by end of business today. Mweb management needs to address this serious lack of service. I will also be posting this on Hello Peter and every social media platform. I have this terrible service can not stand Yet the sales department and billing are all too quick to take my money or try to sell me new items contact me on 0625289919
0 replies
14 months ago
SDK needs to train there stuff to do honest and do there jobs
I called in and was greeted by the most rude, uneducated person. I could not even talk to her; she didn't understand English, I asked for a manager I wasn't put on mute. And heard the agent speaking to another agent, then a lady named Bonolo Motseki, if that's even her name, who was rude and ill-mannered and refused to provide me with her employee ID or code for me to make sure she was the manager I have a full call recording on my end. She is the rudest person I have ever spoken to her reasoning for not sending us the bill for over a year is that the FNB system is offline 2mins after she raised her voice and cut the call, I got a typed-out email, NOT an invoice from FNB saying that two different amounts
0 replies
25 months ago
****mers and poor service from ****a digital
I was ****med into a 5-year LTE contract under false pretenses and empty promises of changing over to Fibre as soon. as it became available. Very quick to install the hardware, only to realize later that everything including the data contract is subcontracted to a financing company called Centrafin. So-called CEO Andile never answers a call, neither does the office. Absolutely no service. The data connection is more off than on. we have been trying to cancel all services with them and move to a different network and pay up all outstanding amounts but they refuse to allow this even tho we have sent a cancelation email 3 months ago they are withholding the detailed invoices we requested, I was tried dealing with mbali which was no help was always told she is busy and I must just wait as she is on holiday and can't help me now "my question to have was how do we pay for usage if we didnt have service for 3 weeks, how is the usage R899-00 if we used it for less than a week" which i was rep**** to with you must imform us of such problems early yet i told her at the onset off such problems and then told pay it i full or have no service and then she cuts our service we pay and have to call and beg for our service to be turned on and she doesnt makes us wait a week then we spoke to andile who for the most part did try to help however he informed us that alot of under the table activies has been happening with false ads and telling clients you gonna pay and get one this however we got something else that we did not want but are stuck with now the 2 sales agents Glen and Lowazi had done this to all clients just to get the sale and all of the calls,whatsapps and emails have been recorded and will be used moving forward we wanted VOIP they gave us voice and date and now we have to pay both usages honestly dogna digital and there stuff are a bunch of ****mers that lie and cheat there way into clients pockets if hello peter have an option for negavtive ratings ****a digital would be negavtive 100
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3 (100%)