Niel M

Shocking customer service from Wakealot.com (an All Net Holdings PTY (Ltd) e-commerce site)

I am giving Wakealot.com (****alot?) a 1-star review as there is not a lower option. This e-commerce site appears to be one of several owned by All Net Holdings PTY (Ltd). I cannot confirm it, but it would appear from searches on the internet that the company starts ecommerce sites, takes peoples money and then just closes down/liquidates the site and starts another one. See for example the "iwarehouse" liquidation thread on the 4x4 community.co.za site. This procedure of starting companies and then liquidating them might not be ******* in South Africa, but is certainly immoral and in my view might be classified as a "legal ****". Perhaps the info on the internet is not correct, but please be careful! My experience has certainly been absolutely awful and it is certainly the worst customer experience I have every experienced. I ordered a Garmin Fishfinder on 18 January 2024, paid and immediately got an email confirming my order. The reason that I used this company was because they advertised that they had a 4.8/5 star Google review, 100% guaranteed satisfaction and delivery to your door within 5-7 working days. When I checked after this period I was informed that I should have read the fine print that states clearly that they don't carry any stock and that delivery may take longer. Ok, lesson learned. I was then told the item will be delivered end February. After trying for several days to contact Wakealot via phone, Whatsapp and email I asked in a Whatsapp if this is a real site or "****alot". A lady, Chanel, then phoned me and said she was taking my order over and I should get it at the end of March and that I could contact her directly anytime. Well despite calls and Whatsapps to her number there has been no response. Many, many calls to all the Wakealot numbers have all gone unanswered and eventually you are just cut off. I have also sent many emails, imessages and even tried to contact the CEO and Senior All Net Holdings staff via LinkedIn, but no response. I can only assume that they have decided to also close down the Wakealot site (review written on 9 April 2024, nearly 3 months after the product was ordered). As a matter of interest, the latest Wakealot.com Google review, 22 hours ago, was a 1-star. There are also many other poor reviews indicating that this company just don't respond. Please check all the poor reviews on Google and Hello Peter before you use Wakealot.com, or any of the All Net Holdings (PTY) (Ltd) ecommerce sites.