DV
Duane W
Active since Apr 2024
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Billed Over R9,000 for a Service I Never Asked For – Still No Resolution
I’m extremely disappointed in Vodacom. On 28 February 2025, I was contacted by a Vodacom rep offering to change my Red TopUp plan (1.4GB, 200 minutes, 200 SMS) to a R490 airtime deal for just R43 more per month. I agreed to this specific offer — nothing else. The next day, I discovered that Vodacom had added a 2.5TB Uncapped 5G Home Internet service to my account — something I NEVER agreed to, discussed, or needed. I’ve since been charged R1,400+ per month for that service, plus a shocking R7,187.50 migration fee, bringing my latest bill to R9,076.49. Completely unacceptable. For 3 weeks I’ve called Vodacom repeatedly to fix this (with call logs to prove it), and I was told it would be corrected by 1 April. Yet now I have a massive bill and zero resolution. The migration quote even states R0.00 migration fee — so where is this charge coming from? I've compiled all my evidence and still no one is taking accountability. If this isn't resolved urgently, I’ll be forced to escalate to ICASA, the NCC, and get legal support. Vodacom, you need to take this seriously. This is not just poor service — it's a contractual violation.
2 replies
18 months ago
Unresolved Data Deletion Request
Unresolved Data Deletion Request I am extremely disappointed with Vending Solutions' lack of action and professionalism regarding my request to have my personal information deleted from their systems. Despite multiple formal requests, including one sent in compliance with the Protection of Personal Information Act (POPIA), my data has not been removed, and I continue to receive unwanted communications. This is a clear failure to respect customer privacy and comply with South Africa’s data protection laws. As a last resort, I have given them 24 hours to resolve this issue, failing which I will escalate the matter to the Information Regulator. I urge Vending Solutions to take customer data privacy more seriously and handle such requests promptly and professionally. This experience has severely impacted my trust in their business practices.
0 replies
22 months ago
Exceptional Canopies and Service
I recently visited Rhinoman Canopies to collect my new canopy, and the service was absolutely outstanding. From the moment I arrived, I was greeted by friendly staff, including the security guard who went above and beyond to help me find the reception. Antoinette and Maliska were exceptionally friendly and extremely helpful throughout the entire process. Their professionalism and warm demeanor made the experience truly enjoyable. The overall experience at Rhinoman Canopies was great, and I highly recommend their services to anyone in need of a high-quality canopy and excellent customer service.
1 reply
26 months ago
My Experience with Naked Insurance
As a three-time claimant with Naked Insurance, I can confidently attest to their exceptional service and reliability. My journey with Naked Insurance began in January with my first time claiming, where I found myself in need of assistance due to hail damage on my vehicle. The month after, I encountered water damage from a faulty geyser, followed by the unfortunate incident of my Samsung device suffering from a cracked screen. In each instance, Naked Insurance proved to be a beacon of efficiency and support. Their responsiveness was unparalleled, swiftly addressing my concerns and processing my claims with remarkable speed. What truly sets Naked Insurance apart is their unwavering commitment to customer satisfaction. Despite the frequency of my claims, they consistently delivered friendly and empathetic service, easing any stress or inconvenience associated with the process. I wholeheartedly recommend Naked Insurance to everyone seeking reliable insurance coverage. Their dedication to providing prompt, friendly, and efficient service is truly commendable. With Naked Insurance, you can trust that your needs will be met with professionalism and care. Thank you, Naked Insurance, for your unwavering support. Have a blessed day.
1 reply
Review Distribution
5 Star
2 (50%)
4 Star
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1 Star
2 (50%)