louise R

TERRIBLE SERVICE FOR AGENT SAMANTHA LANGFORD

on dealing with wakefield hilcrest we had the worst experience with an agent called Samantha langford. We had been approved for a house and were to move into the property on the 1st of May. When we were sent the contracts she gave me 10 minutes to sign them and was hounding on whatsapps. Once all was signed and scanned through all 30 odd pages she threw a fit because it was not seperated and now that was more work for her. She then demanded that we pay the deposit and first month rent immediatly even though we were only to receive the keys on the 26th. this she fought hard about. I then in turn decided the best way to resolve this issue was to contact the Boss of her agency Kay. SHe was more understanding and was helping us resolve the issue. Only to receive disgusting messages from Samantha on how dare i go to her boss behind her back. subsequently she decided that the house was not going to be leased to us. Luckily we did not pay anything. She then continued with her disgusting messages late into the night on Friday. so if you are considering renting or buying a house from wakefields Hilcreast just make sure you do not have to do it through Samantha Langford. worst service I have ever received from an estate agent and I would be completely embarrassed if she was one of my staff