JW
Joanita W
Active since Apr 2024
3
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3 reviews24 months ago
Maternity benefit error
I activated my 2nd maternity benefit on the 4th of October 2023. It turns out that in January 2024 Discovery stopped paying for my Doctors visits. I attempted to again activate the benefit over the phone in March but that returns an error and forwards me to a consultant. In an attempt to activate the benefit I have spoken to about more than 10 consultants, Andipa (Andy) has been the most helpful. The story always remains the same - the issue has been forwarded as in internal request by a supervisor to activate the benefit (this never happens) the Doctors account is now in arrears by R5100. We need an email explaining to the doctor what the problem is but consultants are reluctant to help us with that. I called again this morning on 30 April 2024 and nothing has been done.
106 replies
24 months ago
Discovery services are pathetic
Ive been struggling form March 26 for discovery to manually activate my maturnity benefits! I have spoken to so many consultants and everytime its the same story it will take 3- 5 working days in order for their manager to activate the maturnity benefits manually. Its the April 16th already and still wait for a manager to manually activate the benefits! Their service are pathetic! I was patient the whole time until now!! Now im fed up! The amount of airtime i had to use in order for me to tell me the same story everytime after waiting 5 working days because thats how long they say it will take and still nothing has been done are mind blowing when you phone for an update!!!!!
212 replies
24 months ago
Discovery service are pathetic
Ive been struggling form March 26 for discovery to manually activate my maturnity benefits! I have spoken to so many consultants and everytime its the same story it will take 3- 5 working days in order for their manager to activate the maturnity benefits manually. Its the April 16th already and still wait for a manager to manually activate the benefits! Their service are pathetic! I was patient the whole time until now!! Now im fed up! The amount of airtime i had to use in order for me to tell me the same story everytime after waiting 5 working days and still nothing has been done are mind blowing!!!!!
0 replies
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