LM
Libcare Medical Scheme
Unclaimed Business
LM
Libcare Medical Scheme
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Frequently Asked Questions About Libcare Medical Scheme
Libcare Medical Scheme has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Libcare Medical Scheme across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lungile
1 reviews | Active since Jan 2020
1 Apr 2025, 17:40
Refund
I’m so angry 😡 Dicovery does administration for Libcare and I joined vitality.From February both discovery and Libcare are not debiting my account I’ve been paying via eft and I sent pop this email address administration@discovery.co.za and enquiries@libcare.co.za and the money was not allocated from both parties. Libcare consultant called me and said she’ll come back with feedback and she didn’t.Today Virgin active debited my account R2905 for gym. I want my benefits and my refund. Everyone from Libcare doesn’t know about the debit order but it’s their reference on my statement meaning they are responsible to debit my vitality benefits
Helpful (0)
|Replies (0)L
Lungile
1 reviews | Active since Jan 2020
1 Apr 2025, 17:40
Refund
I’m so angry 😡 Dicovery does administration for Libcare and I joined vitality.From February both discovery and Libcare are not debiting my account I’ve been paying via eft and I sent pop this email address administration@discovery.co.za and enquiries@libcare.co.za and the money was not allocated from both parties. Libcare consultant called me and said she’ll come back with feedback and she didn’t.Today Virgin active debited my account R2905 for gym. I want my benefits and my refund. Everyone from Libcare doesn’t know about the debit order but it’s their reference on my statement meaning they are responsible to debit my vitality benefits
0
Replies (0)RA
Rossouw A
1 reviews | Active since Jan 2020
10 Jan 2025, 09:27
Difficulties dealing with OH PMB department
Libcare's OH PMB department keeps thinking of new excuses not to authorise take-home consumables after my 7 week old baby's month long stay in NICU. It's impossible to contact this department telephonically and e-mails to them are continuously responded to with the same generic copy and paste answers, requesting information already submitted previously. Ever since Discovery Health took over the administration of Libcare Medical Scheme every administrative query has become an uphill battle!
Helpful (0)
|Replies (0)RA
Rossouw A
1 reviews | Active since Jan 2020
10 Jan 2025, 09:27
Difficulties dealing with OH PMB department
Libcare's OH PMB department keeps thinking of new excuses not to authorise take-home consumables after my 7 week old baby's month long stay in NICU. It's impossible to contact this department telephonically and e-mails to them are continuously responded to with the same generic copy and paste answers, requesting information already submitted previously. Ever since Discovery Health took over the administration of Libcare Medical Scheme every administrative query has become an uphill battle!
0
Replies (0)AB
Avi B
1 reviews | Active since Jan 2020
28 Oct 2024, 04:40
No response for pre authorisation
My self and my doctor have had over 20 follows-ups with Libcare over a two month period and they simply don’t respond. My doctor has filled in all the necessary documentation and motivation, but Libcare does not acknowledge. The contact agents make promises to call back, but never do. I have written to the Principle Officer Tracey Unser who is as useless, with no acknowledge of numerous follow-ups. They are happy to take my monthly contribution to pay their own salaries though. Its seems that a complaint to the CMS is the only way to get them to do their jobs.
Helpful (0)
|Replies (0)AB
Avi B
1 reviews | Active since Jan 2020
28 Oct 2024, 04:40
No response for pre authorisation
My self and my doctor have had over 20 follows-ups with Libcare over a two month period and they simply don’t respond. My doctor has filled in all the necessary documentation and motivation, but Libcare does not acknowledge. The contact agents make promises to call back, but never do. I have written to the Principle Officer Tracey Unser who is as useless, with no acknowledge of numerous follow-ups. They are happy to take my monthly contribution to pay their own salaries though. Its seems that a complaint to the CMS is the only way to get them to do their jobs.
0
Replies (0)bR
boitumelo R
1 reviews | Active since Jan 2020
27 Sept 2024, 08:34
WORSE SERVICE
I SEND AN EMAIL ON THE 28/08/2024 FOR CLAIM TO BE LOADED AND PROCESSED I CALLED ON THE 13/09/2024 AND I WAS TOLD CLAIM STILL NOT LOADED TODAY I CHECK ON THE MEDICAL AID WEBSITE AND IT IS STILL NOT THERE I WANT THIS MATTER SORTED AS SOON AS POSSIBLE I WANT FEEDBACK BY CLOSE OF BUSINESS TODAY Your reference number is 10571150594 Your reference number is 10571149002 Your reference number is 10571149952 Your reference number is 10571159042
Helpful (0)
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boitumelo R
1 reviews | Active since Jan 2020
27 Sept 2024, 08:34
WORSE SERVICE
I SEND AN EMAIL ON THE 28/08/2024 FOR CLAIM TO BE LOADED AND PROCESSED I CALLED ON THE 13/09/2024 AND I WAS TOLD CLAIM STILL NOT LOADED TODAY I CHECK ON THE MEDICAL AID WEBSITE AND IT IS STILL NOT THERE I WANT THIS MATTER SORTED AS SOON AS POSSIBLE I WANT FEEDBACK BY CLOSE OF BUSINESS TODAY Your reference number is 10571150594 Your reference number is 10571149002 Your reference number is 10571149952 Your reference number is 10571159042
0
Replies (0)DS
Dikeledi S
1 reviews | Active since Jan 2020
23 Sept 2024, 09:26
The worst medical scheme: LIBCARE
In June this year, I called Libcare medical scheme to find out if they cover circumcision and they confirmed that it will be covered and that authorisation needed to be obtained. The urologist requested authorisation and waited for approval without any luck. Libcare then requested medical records from the urologist and my GP more than once which they gladly provided and they used my savings account to cover these costs, yet they were the ones wanting this information. No feedback was received until I received an email in July from Libcare telling me that the review committee will be discussing my case on the 28th of August and feedback will be provided. No feedback was provided until I reached out early September to ask what was the hold up. Today, the 23rd of September I get an email from Libcare that the review team is still discussing my case. This is 4months later for a mere circumcision which I got confirmation that it will be covered and my Doctors submitted the relevant documents to ensure cover. In all the medical schemes I've been in and worked for, never have I experienced such incompetence and disregard for members of their scheme. Good thing that it is a closed scheme because it would crumble as an open scheme. The WORST medical scheme ever. Someone who knows what they are doing should reach out and resolve this mess. All the details are sitting with Rosanna in standards department and the authorisatio team Linah and Robyn are well aware of this. Shocking and Disgusting service for this medical scheme!!! They don't even have a complaints mailbox, because they know how useless they are.
Helpful (0)
|Replies (0)DS
Dikeledi S
1 reviews | Active since Jan 2020
23 Sept 2024, 09:26
The worst medical scheme: LIBCARE
In June this year, I called Libcare medical scheme to find out if they cover circumcision and they confirmed that it will be covered and that authorisation needed to be obtained. The urologist requested authorisation and waited for approval without any luck. Libcare then requested medical records from the urologist and my GP more than once which they gladly provided and they used my savings account to cover these costs, yet they were the ones wanting this information. No feedback was received until I received an email in July from Libcare telling me that the review committee will be discussing my case on the 28th of August and feedback will be provided. No feedback was provided until I reached out early September to ask what was the hold up. Today, the 23rd of September I get an email from Libcare that the review team is still discussing my case. This is 4months later for a mere circumcision which I got confirmation that it will be covered and my Doctors submitted the relevant documents to ensure cover. In all the medical schemes I've been in and worked for, never have I experienced such incompetence and disregard for members of their scheme. Good thing that it is a closed scheme because it would crumble as an open scheme. The WORST medical scheme ever. Someone who knows what they are doing should reach out and resolve this mess. All the details are sitting with Rosanna in standards department and the authorisatio team Linah and Robyn are well aware of this. Shocking and Disgusting service for this medical scheme!!! They don't even have a complaints mailbox, because they know how useless they are.
0
Replies (0)JW
Joanita W
1 reviews | Active since Jan 2020
16 Apr 2024, 10:09
Discovery service are pathetic
Ive been struggling form March 26 for discovery to manually activate my maturnity benefits! I have spoken to so many consultants and everytime its the same story it will take 3- 5 working days in order for their manager to activate the maturnity benefits manually. Its the April 16th already and still wait for a manager to manually activate the benefits! Their service are pathetic! I was patient the whole time until now!! Now im fed up! The amount of airtime i had to use in order for me to tell me the same story everytime after waiting 5 working days and still nothing has been done are mind blowing!!!!!
Helpful (0)
|Replies (0)JW
Joanita W
1 reviews | Active since Jan 2020
16 Apr 2024, 10:09
Discovery service are pathetic
Ive been struggling form March 26 for discovery to manually activate my maturnity benefits! I have spoken to so many consultants and everytime its the same story it will take 3- 5 working days in order for their manager to activate the maturnity benefits manually. Its the April 16th already and still wait for a manager to manually activate the benefits! Their service are pathetic! I was patient the whole time until now!! Now im fed up! The amount of airtime i had to use in order for me to tell me the same story everytime after waiting 5 working days and still nothing has been done are mind blowing!!!!!
0
Replies (0)KV
Kathrine V
1 reviews | Active since Jan 2020
7 Jan 2024, 04:04
Poor service
Extremely poor experience, been struggling to get a hold of the call the centre whole week in order to speak a agent or supervisor on our medical aid premium that has double up in price to last year premium...
Helpful (0)
|Replies (0)KV
Kathrine V
1 reviews | Active since Jan 2020
7 Jan 2024, 04:04
Poor service
Extremely poor experience, been struggling to get a hold of the call the centre whole week in order to speak a agent or supervisor on our medical aid premium that has double up in price to last year premium...
0
Replies (0)MM
Manshil M
1 reviews | Active since Jan 2020
5 Dec 2023, 10:45
Admin hurdles do not encourage chronic medication adherence
I don't know why an employer medical scheme (that I have no choice to be a member of) makes simple things so needlessly complicated. I am on chronic medication, approved to pay from the chronic benefit. The type and dosage of this medication hasn't changed in over 4 years. I need an extra supply since I will be travelling abroad, and will miss a refill date. One would think this is a relatively easy ask, and at most they'd need proof I was travelling. Last year when I needed this, I tried 2 days before departing- the pharmacy were not successful, so I had to end up paying for myself. The pharmacist explained I should have contacted the scheme a few days before, and it shouldn't be a difficult thing to obtain, as this is a relatively common requirement for people on chronic treatment. I thought requesting this 8 days before travel this time around ought to be adequate. But no, Libcare requires needs one to fill out a form that confirms information the Scheme already has, and also need to confirm in writing I will not be leaving the scheme (despite providing proof of my return flight). Thereafter, it can take up to 14 "working" days to revert with a response. All to get a few extra days of medication.
Helpful (0)
|Replies (0)MM
Manshil M
1 reviews | Active since Jan 2020
5 Dec 2023, 10:45
Admin hurdles do not encourage chronic medication adherence
I don't know why an employer medical scheme (that I have no choice to be a member of) makes simple things so needlessly complicated. I am on chronic medication, approved to pay from the chronic benefit. The type and dosage of this medication hasn't changed in over 4 years. I need an extra supply since I will be travelling abroad, and will miss a refill date. One would think this is a relatively easy ask, and at most they'd need proof I was travelling. Last year when I needed this, I tried 2 days before departing- the pharmacy were not successful, so I had to end up paying for myself. The pharmacist explained I should have contacted the scheme a few days before, and it shouldn't be a difficult thing to obtain, as this is a relatively common requirement for people on chronic treatment. I thought requesting this 8 days before travel this time around ought to be adequate. But no, Libcare requires needs one to fill out a form that confirms information the Scheme already has, and also need to confirm in writing I will not be leaving the scheme (despite providing proof of my return flight). Thereafter, it can take up to 14 "working" days to revert with a response. All to get a few extra days of medication.
0
Replies (0)