DS
Dikeledi S
Active since Jun 2012
3
Reviews
0
Industries
Reviews
3 reviews17 months ago
Useless Service Hi-FI Corporation and Pepkor Lifestyle
Reference Number: 9000377206 My sister bought a fridge at Hifi Corporation (through Pepkor lifestyle). a month later the fridge had some problems. They said the fridge was a malfunction and wanted to replace it, but after she fought with them to replace the fridge, they decided to give her an option of a refund or upgrading to another fridge. she chose a refund since the experience with Hi-FI Corp staff was in bad taste. Three weeks ago, they informed her that they will be refunding her. the refund has not happened, they have not collected the fridge yet. i called HI-FI corporation today and i spoke to a woman named GUGULETHU who did not care about the situation at all. she informed me that there is no turnaround time for the collection of the fridge and the refund. i informed her that i will be escalating this and she said i am welcomed to do so because it will change the status quo. This is what HI-FI corp and its employees are subjecting their customers to. Zero accountability and care. My sister is still waiting for her refund. i hope someone who knows what they doing can reach out to her and sort this out URGENTLY!!! Regards An Angry sister.
0 replies
19 months ago
The worst medical scheme: LIBCARE
In June this year, I called Libcare medical scheme to find out if they cover circumcision and they confirmed that it will be covered and that authorisation needed to be obtained. The urologist requested authorisation and waited for approval without any luck. Libcare then requested medical records from the urologist and my GP more than once which they gladly provided and they used my savings account to cover these costs, yet they were the ones wanting this information. No feedback was received until I received an email in July from Libcare telling me that the review committee will be discussing my case on the 28th of August and feedback will be provided. No feedback was provided until I reached out early September to ask what was the hold up. Today, the 23rd of September I get an email from Libcare that the review team is still discussing my case. This is 4months later for a mere circumcision which I got confirmation that it will be covered and my Doctors submitted the relevant documents to ensure cover. In all the medical schemes I've been in and worked for, never have I experienced such incompetence and disregard for members of their scheme. Good thing that it is a closed scheme because it would crumble as an open scheme. The WORST medical scheme ever. Someone who knows what they are doing should reach out and resolve this mess. All the details are sitting with Rosanna in standards department and the authorisatio team Linah and Robyn are well aware of this. Shocking and Disgusting service for this medical scheme!!! They don't even have a complaints mailbox, because they know how useless they are.
0 replies
126 months ago
COMPLAINT AGAINST SARS
Good day<br> <br> I went to SARS on the 28th of September 2015 (Randburg branch) to submit my returns. I was assisted by a lady named Nomfundo. I then received an sms regarding the audit notice which will be taking place from 01st October till 31st Oct 2015 (30days).I have not received any confirmation on what has been happening. I went to the same branch only to be cut off on the queue (07th and 08th Dec 2015). I then called and used the self-help service on the 08th and was informed that my account was assessed and all is in order. I then called on the 14th of December when nothing was happening and I spoke to a gentleman (reference number 189601470). He perused through my case and advised that he does not know what the hold up is about because the audit team did not make a note as to why my case is still on hold, he also mentioned that audit only takes 30days and my query should've been resolved and assured me that he will send the query to audit department and mark it as urgent and I must call before end of the week. I then called this morning, spoke to Tiny only to be informed that I have to wait 21days (reference 189761859/ 189758985). please assist. its been 3months & no feedback
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