BR
boitumelo R
Active since Jun 2013
100
Reviews
0
Industries
Reviews
100 reviews1 month ago
BAD SERVICE
I ordered a bank card on 03/03/2026. I have still not received the card. On 10/03/2026, a Discovery agent contacted me and arranged delivery for 12/03/2026 before 15:00. The current time is 15:22 and the card has still not been delivered. I also received a call from a representative at the delivery company who spoke to me in an unprofessional and rude manner. Due to the delay and poor service, I had to cancel the card delivery. This experience has been disappointing. I will consider moving to another bank if this issue is not resolved and service does not improve. Please investigate this matter and provide feedback.
106 replies
2 months ago
QUICK TO ASK FOR PAYMENT BUT NO STATEMENT IS BEING SEND OUT WORSE SERVICE
BAD SERVICE GETTING FROM OVESHNI FRANCINE KANAVATHY AND NIVEDNA RAJARAM
56 replies
5 months ago
COMPLAINTS TEBOGO MOTHOA
ON THE 18/11/2025 I WENT TO THE MAKRO AT WONDERBOOM AND SPOKE TO TEBOGO MOTHOA AND SHE PRINTED OUT OUR STOCKVEL STATEMENT AND NOT ALL MEMEBRS PAYMENTS WHERE SHOWING SHE GAVE ME HER EMAIL ADDRESS: tebogo.mothoa@makro.co.za AND SAID I SHOULD EMAIL HER ALL THE PROOF OF PAYMENTS. ON THE 19/11/2025 I EMAILED HER ALL THE PROOF OF PAYMENTS I CALLED ON THE 21/11/2025 AND SHE SAID I SHOULD RSEND THEM AND SHE WILL REPLY MY EMAIL TILL TODATE SHE HAS NOT DONE THAT I HAVE BEEN CALLING HER ON 0125679045 SHE HAS BEEN IGNORING MY CALLS AND TOMORROW THE STOCKVEL LADIES WE NEED TO GO AND BUY OUR GROCERIES SHE IS SO UNPROFESSIONAL TODAY I CALLED TODAY AND SHE IS NOT ANSWERING I WANT FEEDBACK TODAY ON THIS MATTER.
53 replies
6 months ago
WORSE SERVICE EVER
This is the third time I have experienced problems with my Takealot order. I selected same-day delivery and provided the correct address. I then received an SMS saying my delivery needs to be rescheduled. I need my order delivered by the close of business today. Please resolve this immediately.
53 replies
8 months ago
WORSE SERVICE
On 05/08/2025, I requested a refund and was informed it would be processed within 5–7 working days. I called on Monday to follow up and was told I would receive an email regarding my refund. Today, I called again and was transferred from one department to another without assistance. I expect my refund to be processed and paid by the end of this week. The service I have received has been unacceptable. When calling, your agents are unwilling to assist, and this has caused significant frustration. I request immediate resolution.
160 replies
9 months ago
Urgent Escalation: No Feedback Received on Credit Applications – Request for Senior Assistance
I am writing to formally escalate a matter I previously raised regarding Mr. Mzwandile Masuku. On Thursday, 17 July 2025, I submitted a complaint about Mr. Masuku. He contacted me and committed to providing feedback regarding my credit applications. I followed up with an email as discussed during our phone conversation. During our call, Mr. Masuku acknowledged the urgency of the matter, particularly with classes starting on Monday, 21 July 2025. He assured me that the issue would be resolved before classes commenced, so that I would know whether I am registered for the correct modules. Unfortunately, today is 22 July 2025, and I have not received any feedback—neither via phone nor email. This lack of communication has caused significant frustration and uncer*****y for me as a student. Mr. Masuku has failed to follow through on his promises, and I am now requesting that a senior staff member urgently intervene to resolve this issue. I would appreciate a response and resolution as soon as possible.
53 replies
9 months ago
Formal Complaint Regarding Unresolved Issue and Poor Service
I am writing to formally raise a complaint regarding the poor service I have received from Mzwandile Masuku, Lebohang Mokoloklolo, and Tyrese White. Over the past few weeks, I have made multiple attempts to contact them via phone and email. Each time I call, I am told that Mzwandile is in a meeting and will return my call. However, to date, I have not received any return calls or responses to my emails from any of the three individuals. This level of service is completely unacceptable, especially considering that I am paying for a service that is clearly not being delivered. I am extremely disappointed by the lack of accountability and communication. I request that a senior member of your team take over this matter immediately and resolve my issue by close of business today. If this is not addressed by then, I will be forced to escalate the matter further. This experience has been one of the worst I’ve encountered with your institution, and I hope it can be resolved swiftly and professionally.
53 replies
13 months ago
WORSE SERVICE EVER
I PLACED AN ORDER ON TAKE ALOT APP ON THE 25/03/2025 AND MADE SURE I REQUEST FOR DELIVERY TO BE ON THE 27/03/2025 TODAY I GET AN EMAIL SAYING THAT THEY HAVE DELIVERED MY ORDERS AT THE WRONG PLACE AND I SHOULD WAIT ANOTHER 2 DAY . THERE IS A REASON WHY I HAD REQ FOR MY ORDER TO BE DELIVERED ON THE 27/03/2025 THIS IS JUST BAD SERVICE AND I WANT MT ORDER DELIVERED TO MY BY CLOSE OF BUSINESS 27/03/2025 AS I AM LEAVING THE COUNTRY FOR THE NEXT 3 WEEKS AND I NEED THOSE THINGS WHEN I LEAVE
0 replies
18 months ago
ZANDI VERY RUDE AGENT
I CALLED MEDICAL AID ON THE 22/10/2024 AND I SPOKE TO ZANDI REF:BON30950700 AND I DID ADVISE AND GAVE ADDRESS FOR PATIENT AND SHE SAID THE ADDRESS ON SYSTEM THEY HAVE ON THEIR SIDE IS NOT THE SAME, AND I DID ADVISE THAT IS THE ADDRESS WE HAVE AND THEN SHE SAID SHE WILL SPOKE TO HER TEAM LEADER AND THEY WILL APPROVE THE AUTH, TODAY I CALLED AGAIN AND I WANT THE CALL RECORDING DATED 22/10/2024 WHEN I SPOKE TO HER WHEN SHE TOLD ME SHE WILL SEND THE AUTH FOR APPROVAL EVEN IF THE ADDRESS IS NOT THE SAME, TODAY I CALLED AGAIN AND I SPOKE TO HER AND VERY RUDE AND SHE REFUSED I SPEAK TO HER TEAM LEADER AND I ASKED FOR TODAY'S CALL REF AND SHE SAID I SHOULD USE THE SAME REF NUMBER I WANT A MANAGER TO CALL ME AND THEY SHOULD GO LISTENTO THE CALL ON THE 22/10/2024
159 replies
18 months ago
CALLING DISCOVERY IS NOT HELPFUL AT ALL
I SENT AN EMAIL ON THE 16/10/2024, TODAY I CALLED AND THE AGENT WHO ANSWERED THE PHONE REFUSED TO HELP ME AND TOLD ME I NEED TO SEND ANOTHER EMAIL I ASKED HIM HOW DO I SEND ANOTHER EMAIL IF MY FIRST EMAIL HAS NOT BEEN REP**** HE DID NOT EVEN WANT TO TAKE MY EMAIL REF NUMBER THIS IS NOT RIGHT THAT WE CANNOT BE HELPED AND WHEN WE SEND EMAILS WE DO NOT GET ANY RESPONSE I WANT FEEDBACK ON THIS MATTER AS SOON AS POSSIBLE 10683951467
106 replies
Review Distribution
5 Star
1 (1%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (2%)
1 Star
97 (97%)