Taryn S

Hoping my stay will be better than their communication

I recently booked an upcoming stay with Seasons Golf & Leisure and found the process far more frustrating than expected due to poor communication and slow response times. There was ongoing back and forth to secure my booking, including incorrect dates being captured, which resulted in me losing the originally offered room that included breakfast. I also had to follow up multiple times to coordinate accommodation and spa bookings. While the spa team was helpful, the process still required repeated follow ups, and I often had to coordinate between departments myself. The golf booking has since been booked, however I have not been able to make payment due to their website not picking up my reservation. The service is advertised as available 24/7, however response times did not reflect this. I understand this may be a routine booking for the establishment, but it is for my boyfriend’s 40th birthday, which made the experience particularly disappointing. Overall, the process has felt disjointed and unnecessarily stressful. Improved communication and coordination would make a significant difference.