SG
Seasons Golf, Leisure and Spa
Unclaimed Business
SG
Seasons Golf, Leisure and Spa
Unclaimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Seasons Golf, Leisure and Spa is receiving overwhelmingly negative feedback across nearly every aspect of the guest experience. Guests consistently report poor room cleanliness, broken facilities, unreliable WiFi, power outages, and uncomfortable bedding. Food quality at breakfast and conference catering is described as cold, repetitive, and limited. Management responsiveness is a major concern, with multiple guests citing ignored complaints, unprocessed refunds, and cancelled bookings without communication. Safety issues including unsecured doors, no pool supervision, and pest problems further erode confidence. Many guests feel the property misrepresents itself through misleading advertising.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.4|14 Reviews
Jun '25 - May '26
5(7.7%)
4(0%)
3(0%)
2(7.7%)
1(84.6%)
5(7.7%)
4(0%)
3(0%)
2(7.7%)
1(84.6%)
Frequently Asked Questions About Seasons Golf, Leisure and Spa
Based on recent customer reviews, Seasons Golf, Leisure and Spa is receiving overwhelmingly negative feedback across nearly every aspect of the guest experience. Guests consistently report poor room cleanliness, broken facilities, unreliable WiFi, power outages, and uncomfortable bedding. Food quality at breakfast and conference catering is described as cold, repetitive, and limited. Management responsiveness is a major concern, with multiple guests citing ignored complaints, unprocessed refunds, and cancelled bookings without communication. Safety issues including unsecured doors, no pool supervision, and pest problems further erode confidence. Many guests feel the property misrepresents itself through misleading advertising.
Seasons Golf, Leisure and Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Seasons Golf, Leisure and Spa across 66 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Boniwe M
1 reviews | Active since Jan 2020
10 Mar 2026, 14:09
Happy stay in
Seasons is not as bad as people are rating it. There are people who love their job and do it with passion. I went there with 3 of my friends and our stay started being unpleasant. But eventually everything worked out well. I was moved to a very beautiful Chalet where I felt like am at home. Lerato the supervisor made sure that she keeps her promised. Took up our complaint to management. Lorraine and Nono, the receptionists made sure that everything we needed was met. Not forgetting our housekeeper, Esther, she was so passionate doing her job. The Chalet was so spotless and smelling good. She made sure that everything we have there is spotless. I also would like to Commend the guy, I forgot his name, to was managing our braai area. He definitely assisted us where we needed help. The friendly people I mentioned above did a tremendous job. Lastly, I was surprised with a box of chocolate as a gift on my birthday. Oh... I forgot to mention that being relocated from one Chalet to the other, was done on my special day and that showed me that staff members can really listen and take care of of your complains. We were settled during our stay and the above-mentioned staff made sure that we extremely enjoy our stay at Seasons Golf, Leisure and Spa Resort. Thanks to Management and staff. I will make sure that I visit your resort very often after the friendly treatment I have received.
Helpful (0)
|Replies (0)BM
Boniwe M
1 reviews | Active since Jan 2020
10 Mar 2026, 14:09
Happy stay in
Seasons is not as bad as people are rating it. There are people who love their job and do it with passion. I went there with 3 of my friends and our stay started being unpleasant. But eventually everything worked out well. I was moved to a very beautiful Chalet where I felt like am at home. Lerato the supervisor made sure that she keeps her promised. Took up our complaint to management. Lorraine and Nono, the receptionists made sure that everything we needed was met. Not forgetting our housekeeper, Esther, she was so passionate doing her job. The Chalet was so spotless and smelling good. She made sure that everything we have there is spotless. I also would like to Commend the guy, I forgot his name, to was managing our braai area. He definitely assisted us where we needed help. The friendly people I mentioned above did a tremendous job. Lastly, I was surprised with a box of chocolate as a gift on my birthday. Oh... I forgot to mention that being relocated from one Chalet to the other, was done on my special day and that showed me that staff members can really listen and take care of of your complains. We were settled during our stay and the above-mentioned staff made sure that we extremely enjoy our stay at Seasons Golf, Leisure and Spa Resort. Thanks to Management and staff. I will make sure that I visit your resort very often after the friendly treatment I have received.
0
Replies (0)MG
Marco G
1 reviews | Active since Jan 2020
23 Feb 2026, 11:46
Extremely Disappointing Stay – Not Worth the Money
We stayed at Seasons Golf Leisure Spa last night and unfortunately it was a very disappointing experience from start to finish. This was nowhere near the standard one would expect from a property of this nature. Firstly, there were no deck chairs by the pool, making it impossible to relax comfortably. On top of that, there is a massive ****** problem with absolutely no visible security managing the situation. ******s were digging through open dustbins while staff simply walked past and showed no concern. One of the ******s even scratched my arm, which is completely unacceptable from a health and safety perspective. Dustbins need to be properly sealed and there needs to be active monitoring of the area. There was no hot water while I was showering, and to make matters worse, there was no power throughout the entire night and still no power in the morning. You have a generator — why was it not used? Because of the power outage, the WiFi also did not work. At the very least, the WiFi system should be supported by power-over-Ethernet or a backup solution so that guests are not completely cut off. There was no lifeguard on duty at the pool, yet there are strict “no diving or jumping” signs displayed. Guests were jumping and doing backflips into the pool with no supervision and no staff intervening. This is a serious safety concern. I specifically booked a large double bed and was given two single mattresses pushed together, which is not what I paid for. The two single mattresses made it very uncomfortable to sleep as I could clearly feel the divide in the middle of the bed. This is not what was advertised or paid for, and I expect compensation for this misrepresentation. In the bathroom, the toilet seat was loose and I nearly fell off in the morning. Basic maintenance like this should not be overlooked. Breakfast was very underwhelming. There were very limited options, and you could only get scrambled eggs — no option for fried, poached, or omelettes. The scrambled eggs were cold, with nothing properly keeping the food warm. There were also no dessert-style breakfast options like pancakes or waffles, which are fairly standard at many establishments. To add to the frustration, cleaning staff were loudly talking outside our room early in the morning, waking us up. There were also very loud guests after 23:00, with no apparent noise control or enforcement of quiet hours. The Illy coffee shop on the property did not prepare coffee freezos the way they are made at other Illy outlets, which was disappointing and inconsistent with the brand standard. Having worked for Flight Centre Travel Group for 10 years, I understand hospitality standards and guest expectations. This experience fell far below acceptable levels. Recommendation: The pool water was extremely cold and needs to be properly heated to make it usable and enjoyable for guests. Overall, this stay was not worth the money paid, and significant improvements are needed in safety, maintenance, service standards, and overall guest experience management.
Helpful (0)
|Replies (0)MG
Marco G
1 reviews | Active since Jan 2020
23 Feb 2026, 11:46
Extremely Disappointing Stay – Not Worth the Money
We stayed at Seasons Golf Leisure Spa last night and unfortunately it was a very disappointing experience from start to finish. This was nowhere near the standard one would expect from a property of this nature. Firstly, there were no deck chairs by the pool, making it impossible to relax comfortably. On top of that, there is a massive ****** problem with absolutely no visible security managing the situation. ******s were digging through open dustbins while staff simply walked past and showed no concern. One of the ******s even scratched my arm, which is completely unacceptable from a health and safety perspective. Dustbins need to be properly sealed and there needs to be active monitoring of the area. There was no hot water while I was showering, and to make matters worse, there was no power throughout the entire night and still no power in the morning. You have a generator — why was it not used? Because of the power outage, the WiFi also did not work. At the very least, the WiFi system should be supported by power-over-Ethernet or a backup solution so that guests are not completely cut off. There was no lifeguard on duty at the pool, yet there are strict “no diving or jumping” signs displayed. Guests were jumping and doing backflips into the pool with no supervision and no staff intervening. This is a serious safety concern. I specifically booked a large double bed and was given two single mattresses pushed together, which is not what I paid for. The two single mattresses made it very uncomfortable to sleep as I could clearly feel the divide in the middle of the bed. This is not what was advertised or paid for, and I expect compensation for this misrepresentation. In the bathroom, the toilet seat was loose and I nearly fell off in the morning. Basic maintenance like this should not be overlooked. Breakfast was very underwhelming. There were very limited options, and you could only get scrambled eggs — no option for fried, poached, or omelettes. The scrambled eggs were cold, with nothing properly keeping the food warm. There were also no dessert-style breakfast options like pancakes or waffles, which are fairly standard at many establishments. To add to the frustration, cleaning staff were loudly talking outside our room early in the morning, waking us up. There were also very loud guests after 23:00, with no apparent noise control or enforcement of quiet hours. The Illy coffee shop on the property did not prepare coffee freezos the way they are made at other Illy outlets, which was disappointing and inconsistent with the brand standard. Having worked for Flight Centre Travel Group for 10 years, I understand hospitality standards and guest expectations. This experience fell far below acceptable levels. Recommendation: The pool water was extremely cold and needs to be properly heated to make it usable and enjoyable for guests. Overall, this stay was not worth the money paid, and significant improvements are needed in safety, maintenance, service standards, and overall guest experience management.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 12:16
Poor service Season Golf, Lesiure and Spa
Very poor experience for conferencing and accommodation for a large group of 90. Couldn’t sleep in the bed for the first night due to ants falling out of the A/C and covering the bed. Housekeeping said they would attend to it, but never showed up. Management indicated they would apologise, but never did—just cheap lip service. Only 4 toilets for 90 people at the conference venue, very poor planning. Served chicken, butternut and potato wedges for the past 4 days we were here. Some lights were not working in the conference room. Breakfast was not ready at 6:30 as planned. Dinner was not ready at the scheduled time, but was served 45 minutes later. No apology. Very poor management. Insufficient food was prepared for the delegation we paid for, so overcharged and under-provided. This is *****.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 12:16
Poor service Season Golf, Lesiure and Spa
Very poor experience for conferencing and accommodation for a large group of 90. Couldn’t sleep in the bed for the first night due to ants falling out of the A/C and covering the bed. Housekeeping said they would attend to it, but never showed up. Management indicated they would apologise, but never did—just cheap lip service. Only 4 toilets for 90 people at the conference venue, very poor planning. Served chicken, butternut and potato wedges for the past 4 days we were here. Some lights were not working in the conference room. Breakfast was not ready at 6:30 as planned. Dinner was not ready at the scheduled time, but was served 45 minutes later. No apology. Very poor management. Insufficient food was prepared for the delegation we paid for, so overcharged and under-provided. This is *****.
0
Replies (0)PM
Pat M
1 reviews | Active since Jan 2020
1 Feb 2026, 05:14
Dump !!
I had the most awful experience @ seasons .was given a urine stinking mal cleaned place which was the complete opposite of what I had booked and saw on the ads . I refused to sleep in it the manager then changed me to another villa the toilet still had a stench . No air con the rooms are not properly aired . Furniture is stained electricity boxes are exposed bedding smells of sweat no quality whatsoever the rooms don’t have telephones it’s just poor service. No Mantainance . There’s nothing welcoming about this place. The doors don’t lock . What a waste .
Helpful (0)
|Replies (0)PM
Pat M
1 reviews | Active since Jan 2020
1 Feb 2026, 05:14
Dump !!
I had the most awful experience @ seasons .was given a urine stinking mal cleaned place which was the complete opposite of what I had booked and saw on the ads . I refused to sleep in it the manager then changed me to another villa the toilet still had a stench . No air con the rooms are not properly aired . Furniture is stained electricity boxes are exposed bedding smells of sweat no quality whatsoever the rooms don’t have telephones it’s just poor service. No Mantainance . There’s nothing welcoming about this place. The doors don’t lock . What a waste .
0
Replies (0)kM
kelebogile M
1 reviews | Active since Jan 2020
14 Jan 2026, 09:07
Horrible service
You guys need to give me money back please…you cant now start to ignore my emails when you know you owe me money
Helpful (0)
|Replies (0)kM
kelebogile M
1 reviews | Active since Jan 2020
14 Jan 2026, 09:07
Horrible service
You guys need to give me money back please…you cant now start to ignore my emails when you know you owe me money
0
Replies (0)RM
Rebaone M
1 reviews | Active since Jan 2020
20 Dec 2025, 14:47
Lost wallet
I write with a heavy that I have reported since 18 December 2025 that I have forgot my wallet with my ID and bank cards in the room when I checked out on the 17th. The staff keep taking me from one staff member to another up until today, 20 December 2025.
Helpful (0)
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Rebaone M
1 reviews | Active since Jan 2020
20 Dec 2025, 14:47
Lost wallet
I write with a heavy that I have reported since 18 December 2025 that I have forgot my wallet with my ID and bank cards in the room when I checked out on the 17th. The staff keep taking me from one staff member to another up until today, 20 December 2025.
0
Replies (0)S
Simphiwe
1 reviews | Active since Jan 2020
14 Dec 2025, 18:27
Extremely poor service and false advertising
The service is extremely poor, the rooms have no wifi. There seems to some false advi*****t about this place. What paid for isn’t what we got. The customer service is beyond poor and concerning for the amount of money we paid for 5 days
Helpful (0)
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Simphiwe
1 reviews | Active since Jan 2020
14 Dec 2025, 18:27
Extremely poor service and false advertising
The service is extremely poor, the rooms have no wifi. There seems to some false advi*****t about this place. What paid for isn’t what we got. The customer service is beyond poor and concerning for the amount of money we paid for 5 days
0
Replies (0)HM
Hlengiwe M
1 reviews | Active since Jan 2020
14 Dec 2025, 18:26
Horrific service, false adverti*****t , bad food and opportunist and no WiFi.
If I could give them a negative 5, I would . Their service is disgusting to say the least . We paid R25000, for no WiFi, low standard accommodation, bad food and bad treatment and service and false adverti*****t . You’d swear they were doing us a favour. I wouldn’t recommend it to anyone.
Helpful (0)
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Hlengiwe M
1 reviews | Active since Jan 2020
14 Dec 2025, 18:26
Horrific service, false adverti*****t , bad food and opportunist and no WiFi.
If I could give them a negative 5, I would . Their service is disgusting to say the least . We paid R25000, for no WiFi, low standard accommodation, bad food and bad treatment and service and false adverti*****t . You’d swear they were doing us a favour. I wouldn’t recommend it to anyone.
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Replies (0)