Worst and disappointing experience ever

I booked a day stay over with my family for the 5-6 April. During the week I called to ask that our rooms get ready by 13:00 as we were going to have a drive with kids. I was reassured, I called again on the day of the trip and reassured again. When we arrived I was told that nothing was ready and was required to unpack and use the reception toilet to change and swim while I waited. We were hungry from the long drive and had purchased our own food prior ( because we thought the room was ready). We were given very very dirty seating by the reception area, when we were about to eat we were told the room was ready. We got to the bathroom and both toilets smelled of pee - reeking of pee. The heated pool was not heated ( we had visited before and had a very pleasant stay- that’s what brought us back). Then surprise surprise the WiFi was down the hotels WiFi and there was no connectivity even when I tried to use my own. MY FAMILY AND I WHERE HIGHLY DISAPPOINTED AND WOULD NOT RECOMMEND THIS PLACE.