LS
Lindi S
Active since Dec 2016
21
Reviews
0
Industries
Reviews
21 reviews2 months ago
Worst and disappointing experience ever
I booked a day stay over with my family for the 5-6 April. During the week I called to ask that our rooms get ready by 13:00 as we were going to have a drive with kids. I was reassured, I called again on the day of the trip and reassured again. When we arrived I was told that nothing was ready and was required to unpack and use the reception toilet to change and swim while I waited. We were hungry from the long drive and had purchased our own food prior ( because we thought the room was ready). We were given very very dirty seating by the reception area, when we were about to eat we were told the room was ready. We got to the bathroom and both toilets smelled of pee - reeking of pee. The heated pool was not heated ( we had visited before and had a very pleasant stay- that’s what brought us back). Then surprise surprise the WiFi was down the hotels WiFi and there was no connectivity even when I tried to use my own. MY FAMILY AND I WHERE HIGHLY DISAPPOINTED AND WOULD NOT RECOMMEND THIS PLACE.
0 replies
6 months ago
Worst service ever
By far the worst Wi-Fi service provider experienced. I opted in for the Wi-Fi after attempting to move with my previous provider, unfortunately the area I'm now staying in supports this company. After receiving my router i wanted for almost 10 days for the router to be installed. Today it was installed and the tv in the same lounge area as the router does not pick up the 5G I'm told i need an extender. 30 min after the technician left the Wi-Fi stopped working, i immediately called for assistance, and I'm now told i need to wait for 3 more days minimum and someone else might call to assist. So it's now going on to 3 weeks since i signed up for the product, and yet have not had the opportunity of using the actual product.
0 replies
9 months ago
2 years *****ulent pending issue with Vodacom
On the 28th February 2024, I lodged a complaint about Vodacom’s *****ulent activities. I was notified over a call about *****ulent activity taking place in my name. I in return indicated to the call centre agent that I did not open an account with them. After many failed attempts to call Vodacom for assistance I then reported the matter on Hello Peter. Vodacom then responded to say they tried calling me and left their call centre number for me to call back. I called back on the number provided with no assistance. Yesterday I was informed by my potential new employer that “my account” was handed over with R6 175 outstanding that I needed to pay. To my shock, this two year old matter was not resolved. Not only has this affected my credit score but also an Opportunity to find employment. The account was opened in my name *****ulently. I went to Vodacom Centurion today and was notified about this account, where it was found that my address was used (partially) on the profile, the organisation I work for was used but the role was incorrect, an incorrect bank account (Thyme bank and I don’t have a thyme account) , incorrect phone number and the primary address was somewhere in Fourways, when I stay in Pretoria. I will be getting an affidavit tomorrow to formally lodge this as *****ulent account with Vodacom. Vodacom how can we expedite this as this matter has been pending for two years were you have failed to assist. This has affected me financial and now with my employment.
7 replies
17 months ago
Disappointing service from Istore Centurion
On the 29th Dec I went to Istore Centurion in the hopes of opening two contracts. One for an IPhone 16 pro and the second for a tablet. I was assisted by Keoratile Makama . The sale which was meant to take at least an hour ended up being a 4 hours process to complete. Once completed the sales agent realised that she had opened a contract for a wrong tablet and we had to wait 30 more minutes for the cancellation process to commence. When I left the store no contract or receipt were provided as the manager Jade von Solms explained that they had faulty systems and my contract will only be delivered electronically the next day. Nether-less to say I did not receive my contract until I physically went back to the shop 10 days later, it’s not 3 weeks later and I still have not recieved my refund for all the “incorrect items” even after the branch manager assured my things would be sorted with 7 days . I could not port my number because Telkom informed me that my profile shows an outstanding amount due to an imposed “handling fee” for the tablet that was incorrectly purchased. This means not only I’m I disadvantaged with the sale, bu now I can’t even use or receive business calls on my number. It has been an absolutely horrific experience and would not recommend this store to anyone.
0 replies
28 months ago
VODACOMs *****ULENT ACTIVITIES
Last year some time Vodacom blocked me from using my cellphone number for about 2 weeks, in the process i lost roughly R400 airtime and data. No explanation was given as to what had transpired/ or caused this matter. This morning i receive a phone call from Sinethemba ( call centre agent), who then informs me that i have a phone registered in my name since last year September ( Redmi Xoami), i don't own such a phone or gadget and this is clearly a *****ulent activity happening on my profile ONCE AGAIN. VODACOM, WHAT IS HAPPENING WITH OUR ACCOUNTS.
2 replies
36 months ago
Horrible Customer experience
My phone was blocked and an sms sent to me on Saturday night stating that someone is trying to do a sim swop with my number. I've been calling the number and I get redirected from a bot to bot.My phone is not working, and I still have not recieved any assistance. This Vodacom customer care process is a nightmare and sheer frustration.
5 replies
38 months ago
A BIG disappointment
To say I'm getting the worst service is an understatement. Ive been experiencing interrupted service from Fibre for the last year and half. I have been calling Afrihost since to get assistance. They also seem to say the same thing that leads to 0% resolution. I'm either told it's Openserv, told to connect my laptop to the box, do the command or use a toothpick for the past year, but I'm still experiencing issues. In one day my internet switches off about 15 - 20 times. Also most service agents I find to be nonchalant about queries ...they have a " its not my job" attitude, one of the agents i found abusive and forceful. Really horrible service. I found out 2 weeks ago that I had 2.5 and 5G from the Openserv technicians that came to assess. For the past years Afrihost technicians only told me about 2.5 and all my appliances was only picking that one up, whilst I was paying for 5G services without actually having access to it. I don't know what has happened to this company in the past two years but I would definitely not recommend it to anyone. Save your money and headache.
0 replies
43 months ago
MIX TELEMATRIX ARE FRAUDSTERS
Mix telematrix called me last year claiming that they work with Tracker and that they need to come install a Beame. When I asked the what it is they said the current tracker works well but beame will ensure that I'm never offline. They also claimed my insurance company gave them permission to contact me. I called my insurance and it turns out Mix telematrix lied. My insurance didn't authorize anything nor do they work with TRACKER. This company proceeded to deduct my account, I stopped all payments because I don't use their services. They started harrasing me, I called serval times no one answers or when they do I'm told they will call me back. Mix telematics are a fly by night company. NO PROFESSIONALISM!
5 replies
59 months ago
Absolutely disappointing customer service
I purchased dinning area shelves three weeks ago, and the it has a defect. Three legs are stable and one leg is short. I have been trying to lodge this issue so that the item can be replaced. 1. The number on the website does not work 2. I tried to lodge this issue 5 times on whatsaapp, the agents end the conversation without acknowledgement or resolution. This has been a very disappointing, time consuming and frustrating. Kind regards Lindi
0 replies
66 months ago
Disgusting customer service from Hollard.
Hollard level of service delivery has dropped emernsly. Since 2019 I have noticed the that they don't take care of customers or even care about it. Hollards systems always have a glitch as a customer you always worry whether your claim would even be paid out. I got a household content policy with Hollard earlier this year, and the first two months their systems did not activate the debit order I had to call them to enquire and only then did they realize (so unprofessional) this means if I didn't check I would have been under the impression that I had cover. Then it seems their system stopped debiting again in June and this time I didn't check. I recieved I call from Hollard last week, and the agent was asking me whether I paid or not?(are they running a ****a shop)? After telling her everything I was informed that a manager will call me... I'm still waiting for the manager. I then got an email yesterday that I missed my premiums in June and that my policy will be cancelled immidiately (I thought financial services have to inform you within 30 days and not 8 months later)? I will be approaching the ombudsman however if you have a policy with Hollard you should be worried. I think at this point policies will not be paid out by them. I will be moving my mother's building, car and household content policy from Hollard as well. We can't be paying for bad service.
1 reply
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