BG
Brian G
Active since Apr 2024
2
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2 reviews3 months ago
Xquisite Auto Umhlanga
Started off well with the friendly and efficient sales staff (only eyebrow raising moment was when I was asked to make a commitment to purchase when I asked if I could drive the vehicle on the freeway...really...?) and I was actually very impressed with the whole deal up until 6 weeks after my purchase. I had bought a Jeep Wrangler with a hard and soft top but when I removed the hard top and put up the soft top I realized that the rear and side windows were missing. I contacted the salesman more than 3 weeks ago and that is when the ducking and diving started. There was no communication other than from myself chasing them for an answer. No one from management contacted me to acknowledge the issue and let me know how it would be resolved. Continual promises to get back to you which do not materialize. I eventually purchased a set at my own expense as I realized that there is absolutely no intention from this company to even acknowledge a problem let alone try and rectify it. Weak management who hide behind salesman and duck any responsibility. A company that supports its customers after the purchase demonstrates that it values them, not just their money. Not so sure this applies to Xquisite Auto. Next step is a complaint to the Motor Industry Ombudsman of SA.
0 replies
24 months ago
Medshield is a disaster
My mom in law recently had a procedure in hospital for a Prescribed Minimum Benefit (PMB) condition. A PMB condition should be paid for in full (hospital account)assuming the diagnosis of a PMB is correct and that the hospital used is the medical aids' Designated Service Provider (DSP). I confirmed the correct diagnosis preoperatively (I am a medical doctor) and was then requested by Medshield to prove this. This was done by submitting both radiology (CT scan) and laboratory specimen (histology) results which confirmed the diagnosis as a PMB (all done BEFORE surgery took place). This was in addition to the surgeon treating my mom-in-law also submitting request for authorization as a PMB condition. Despite the diagnosis being unequivocally proven preoperatively and us using the Medshield DSP hospital we continue to receive demands for payment due to Medshield not settling this account as a PMB in terms of the Medical Schemes Act. As a practicing doctor DO NOT sign up to Medshield and if you are able to change medical aids I would urge you to do so. They are impossible to deal, staggeringly *********** when it comes to settling accounts and blatantly flaunt the Medical Schemes Act rules placing vulnerable patients under financial duress.
106 replies
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