TM M

Terrible Service

Very terrible service. I placed an order in the first week of January and they have not delivered until the end of April. The manager makes no effort to send updates, you have to follow up yourself. When I called they were very rude and gave excuses like load shedding and that the wood is drying!!!! is this to say they have not delivered anything this whole year until April! Ridiculous!! and don't they factor in wood drying and load shedding into their business model??? They are also very rude when you try to enquire on the phone and say we don't know...it is the factory. Should I myself go to the factory and check? Isn't that their duty to their customer? They gave me a QR code to trace the progress and honestly that is useless too, it doesn't get updated and even goes past due and they don't say a word. My recommendation would be to place your order somewhere else