Zoleka S

Complaint

Giving Boulderson and associates one star makes me so angry because from my side they deserve nothing . On the 29th of February I made a mistake of paying R16 000 to their account. I called them beginning of March asking them to pay me back my money . I spoke to Mr Bradley Thring who said I should email them proof of payment , ID and my account number . I did after 3 working days there was no payment . I called again asking what’s happening and he said he will speak to the Head of Finance . March came to and end with me calling Bradley and him saying the same thing , April also came to an end , May also came to an end . Now we are in June . When I went to Capitec in February , Capitec said that they called Boulderson and Associates because they wanted to let them know about the error that had occurred and Capitec would like to reverse the payment on their own . Boulderson rep**** saying that Capitec should leave it to them they will make the payment but until now I have been receiving same lame excuses. Even the phone consultants from Boulderson know my name , whenever they hear my name they will be like “ you haven’t received your payment up until now “ The worst thing about this is that they know that I don’t have any account with them but they still refuse to send me back my money