Carol G

Poor service by DFS

Our core fibre provider for Thornhill Manor Retirement Village where I live is DFA, for the last month most of our village has had no WiFi. As you can imagine most of us residing here rely on WiFi to keep in touch with family and for online services of various service providers. We have an excellent liaison person residing in our village who is very jacked up about fibre and not easily fooled by the gobblede**** we get fobbed off with and he is as exasperated as the rest of us by DFA's attitude. We are told technicians will be coming, they don't arrive, we are not important, businesses who are also "down" are more essential, we'll just have to wait...... and so on. We're all just about ready to tear our hair out. Perhaps if this non-service and attitude is highlighted we may get somewhere!!!