Clarissa M

CAUTION: Street Food Trucks Pty Ltd / SFT Pty Ltd

CAUTION We ordered a new tuk-tuk from Street Food Trucks (also trading as SFT Pty Ltd) including a custom build fit-out unit on the back of the tuk-tuk on behalf of one of our clients in September 2024. They advised at the time that there was only 1 tuk-tuk available in the country and that we had to pay in full for the tuk-tuk itself within 48 hours to secure availability, which we duly did based on a "brand new and on the road" tuk-tuk as confirmed by Chris Daniels and as per the specs we received. The custom fit-out unit on the back of the tuk-tuk was then quoted for and paid for separately, including full balance payment as Street Food Trucks refused to release the tuk-tuk before they did not receive proof of the balance payment. Street Food Trucks' quote indicated that the quote included transport from Cape Town to Johannesburg, but when it came down to it, they retracted this and said it only included an estimate, but have been unable to confirm what estimate was included in the quote. To still deliver on our client's deadline, we ended up having to arrange and pay extra for transport with a 3rd party transport company. The very short of a very long story is that we ended up with a RUSTED, RESPRAYED 2014 MODEL tuk-tuk in December only (deadline for delivery was beginning November which also resulted in us having to hire and pay for an alternative tuk-tuk on behalf of the client out of our own pocket for the first event that tuk-tuk was ordered for), that also FAILED AN AA ROADWORTHY TEST. Up to date we have also NOT RECEIVED ANY REGISTRATION PAPERS as per the quote/contract with Street Food Trucks. Fast forward 3 months and no acknowledgement of any of the e-mails or phone calls to Street Food Trucks, our client agreed to take possession of the tuk-tuk as a display unit only as opposed to a vehicle that can travel on the road at a large discounted rate. En route to the company that had to brand the tuk-tuk, the back custom fit-out unit broke off the back of the tuk-tuk that caused the tuk-tuk to veer off the road. It turned out that the entire custom fit-out unit was only attached to the tuk-tuk body with 4 MEAGRE *****S. See photos of the accident as per Google review: https://www.google.com/maps/place/SFT+PTY+LTD/@-33.824428,18.533303,17z/data=!4m6!3m5!1s0x1dcc59b657eff5e9:0xe3f32b027e967587!8m2!3d-33.8244325!4d18.5358833!16s%2Fg%2F11lgsglgl1?entry=ttu Up to date Chris Daniels have not responded to any of our queries or e-mails that ended up with the tuk-tuk being in an accident and us having to refund our client the deposit they paid (for which the balance would have been paid once the tuk-tuk was delivered to them) over and above the full amount that we paid over to Street Food Trucks. And still no word or response from Chris Daniels (or Janet or Simon or Leon) at Street Food Trucks to own up to any of the financial nor reputational damage they have caused.