JW
Jevon W
Active since Jul 2011
3
Reviews
0
Industries
Reviews
3 reviews90 months ago
The Mattress Warehouse - horrible customer service.
No Communication, No Delivery, No Honesty. I'm not sure what's happening at the Midrand branch, but I would steer clear from ordering anything from Mattress Warehouse in the greater Gauteng area. My Experience: Ordered a mattress, the website looks legit, it proudly boasts fast delivery within major city areas, 5 days!, perfect. A Week passes, no communications except an attempt to up sell a mattress protector. I request an ETA on delivery,,,, silence. Two days pass, I request another ETA,,,, silence. Another day passes, I request cancellation of my order,,,, silence.. Another day passes, I phone, ooh terribly sorry, we don't have that, let me upgrade you... and deliver on the next day or the day after... YES, that will do, and at least I know that we have living breathing people at the company :). 15 minutes later, the phone rings, oh, we actually do have stock, you wont get the upgrade, but we will deliver by Friday.. I'm ok with this... it's December load shedding etc, let's be reasonable. 2 days pass, it's delivery day, I make provisions to be around to accept delivery, nothing happens.. I phone branch, oooooh it's not going to be delivered. Really... all you have to do is be honest, communicate and move mattress's ... why does it have to be a mission. Anyway, I can go down the road, pay a little bit more and have a mattress delivered same day. Terrible service from the Mattress Warehouse.. what a shame.
105 replies
90 months ago
The Mattress Warehouse - horrible customer service.
No Communication, No Delivery, No Honesty. I'm not sure what's happening at the Midrand branch, but I would steer clear from ordering anything from Mattress Warehouse in the greater Gauteng area. My Experience: Ordered a mattress, the website looks legit, it proudly boasts fast delivery within major city areas, 5 days!, perfect. A Week passes, no communications except an attempt to up sell a mattress protector. I request an ETA on delivery,,,, silence. Two days pass, I request another ETA,,,, silence. Another day passes, I request cancellation of my order,,,, silence.. Another day passes, I phone, ooh terribly sorry, we don't have that, let me upgrade you... and deliver on the next day or the day after... YES, that will do, and at least I know that we have living breathing people at the company :). 15 minutes later, the phone rings, oh, we actually do have stock, you wont get the upgrade, but we will deliver by Friday.. I'm ok with this... it's December load shedding etc, let's be reasonable. 2 days pass, it's delivery day, I make provisions to be around to accept delivery, nothing happens.. I phone branch, oooooh it's not going to be delivered. Really... all you have to do is be honest, communicate and move mattress's ... why does it have to be a mission. Anyway, I can go down the road, pay a little bit more and have a mattress delivered same day. Terrible service from the Mattress Warehouse.. what a shame.
105 replies
132 months ago
CAD House repeatably fails to deliver on promises.
On the 8th of May I placed an order for 4 spools of 3D printing filament from CAD House cc [URL Removed] aka Fabric 8. <br> <br> The website lists the quantities of stock per item to prevent ordering an item which is out of stock.<br> <br> All four items on my order were in stock, confirmed by the site, I proceeded to place the order and pay for said items.<br> <br> Shortly after I order I receive a mail stating that 3 out of the 4 items are not in stock and would I like to chose alternatives or wait 2-3 weeks for the stock to arrive.<br> <br> I respond, by asking for a refund instead as 75% of my order is not available!<br> <br> The Sales representative Jo-Anne forwards the request to Praneil the operations manager (who appears to be working for another company based off of his email address @saharasystems) <br> <br> The operations manager states that stock will arrive in one week, and asks if I want to wait, I decline the offer to wait for the stock as I really don't have the time to wait for stock to arrive.<br> <br> Many emails, many promises and many days go by and to date one month later nothing has changed, I still have not received any refund from CAD House/Fabric8.<br> <br> This is unacceptable.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)