CC
Cindy C
Active since Apr 2024
2
Reviews
0
Industries
Reviews
2 reviews4 months ago
Lack of Assistance/Proof of Address
This is an email sent to Mowbray last week. I called and was told that heir facilities manager is currently on leave then they put me on hold only to drop the call. Thus far there is no change, no response, no care, no assistance. I dont know what to do anymore. I am due in February and THIS is where I am suppose to go? THESE are the people I should trust with my life and the life of my unborn child? Good day Jessica/ To whom it may concern My name is Cindy Christians and I am a 36 year old woman, currently 27 weeks pregnant with my 4th child. On the 18th of May 2025 I attended Claremont Clinic where I reside, for my first prenatal visit. All checks were done accordingly and my next appointment was scheduled for the 2nd of July 2025. On the 2nd of July 2025 at my 2nd prenatal appointment I mentioned that I was having severe headaches, nausea and blurry vision. I mentioned that I was concerned about my blood pressure as I did not have these symptoms prior nor did i have them with my previous pregnancies. My BP had usually been low but since the pregnancy it has fluctuated many times. They advised that I should watch myself, gave me some tips on how to keep it under control and sent me home with my next prenatal visit being on the 15th of August 2025. As before, I attended Claremont Clinic on the allocated date and this is when I was diagnosed with pre-eclampsia. At this time I was only 12 weeks pregnant. The nursing sister then called Dr. Grunner at Groote Schuur Hospital, whereby he confirmed this telephonically and then advised that she give me some paracetamol for the headaches and write me a referral to collect the medication at Retreat Hospital as Claremont Clinic does not stock the medication I need, Aldomet 500mg. They initially said that I need to collect the Aldomet 500mg at Retreat Hospital and to not return to Claremont Clincic but instead go to Mowbray Maternity Hospital on the 21 August 2025 due to it now being a high risk pregnancy. The very next day I went to Retreat unaware that their pharmacy is closed on a Saturday. I then went to collect the medication the following Monday at around 6am before they opened. The pharmacist at Retreat Hospital then abruptly said that I cannot just come there for medication and that I will need to see a doctor first. After a day long wait I had opened a file at Retreat and eventually went in to see the doctor who confirmed that I cannot have pre-eclampsia because I am not far along enough to be diagnosed with the condition. He also made sure that I had no blood pressure issues prior and that it is pregnancy related. He then gave me a script for 2 weeks which I received before getting home at 16.30pm that day. As advised by Claremont, I then attended my first prenatal appointment at Mowbray Maternity Hospital on the 21 August 2025. This was the very first time I was asked if I was a home owner or leasing property and because I was renting they told me that I will have to provide a lease agreement, the owners utility bill and the owners ID. I then explained that myself and my husband are residing at 2 Church Street Cliffords Court Claremont and that I have been living here since the 1st of January 2025. In July 2025 the previous owner sold the property to the new owners and gave us a call to make us aware. The new owners are not from this country, they are from Pakistan or Bangladesh. I explained that I do not know them but that we have had a verbal agreement to continue the original lease. I explained that I could ask but that I am not sure if they could help as I myself do not know them and that I doubt I would be able to get a utility bill as I think they were still in the process of taking ownership. The doctor at MMH then probed for more info asking if I am a South African citizen before reiterating that they cannot assist me due to the fact that I dont have these documents and there is nothing they can do about it. I responded that I am a South African citizen and that I was born here. This left me extremely stressed and disoriented not knowing how I was going to provide the documents so that I could just be assisted and get my meds sorted asap. I then went to Lansdowne Clinic and asked if they could help me and they also turned me away stating that they are a lower level Clinic and that they cannot help me because I was referred to MMH because this is a high risk pregnancy and that is why I have been referred up. At this point I felt hopeless and decided to return to MMH on the 4th of September 2025. When my turn came to see the doctor I explained again and in further detail that I have spoken to my new landlord with no luck, I asked him for advise on what to do and even suggested that I get an affidavit to confirm everything. He was very arrogant and rude and barely gave me a chance to speak, arguing that he cannot help he even if he wanted to. He said an affidavit is unacceptable and that for all he knows I could be living on the other side of the world, he then went on to say that I would need to sort out the situation I got myself into. He mentioned that until I have the documents, I should not come back there and that I am "more than welcome" to go back to Claremont until I can provide the documentation if i want to be helped. He said that is my only way to "get your foot in the door here" and that if he helps me then he must do the same for everyone. I remained calm knowing that stress in a situation like this isn't good for any pregnant woman especially one who is now having to deal with hypertension keeping in mind that I had no medication left so I remained humble through his rant and managed to asked him for a script which he very quickly wrote before telling me to go pay for it myself in a condescending tone. The script was for a month and I collected it immediately at Rivets pharmacy in Wynberg. The very same day I went back to Claremont Clincic and told them what had happened and what the doctor had said and they were concerned about the medication. I told them that I have enough for a month and thereafter I will probably have to get another private script. They booked an appointment for me to come in on the 8th September 2025. Once again I was fine and my blood pressure was ok, I was on my medication so I was feeling better again. My next appointment was booked for the 6th October 2025 and everything went well. Knowing that MMH needs me to prove where I live in order to give me medical assistance, I then went to Dischem for my 1st sonar on the 11th November 2025. It was confirmed that myself and baby are doing ok and that there are no known or visible problems. I was back at Claremont Clinic on the 18th of November 2025. A different nurse then assisted me, she mentioned that she helps out there and that she is from an agency therefore did not know what to do as they still dont stock the medication I need and she does not know how to help me. She asked for advice from her peers and returned to the consultation saying that I shouldn't be there. Apparently they wanted to know why I am there as I should be at MMH. I explained the situation and that the doctor at MMH said I should attend there because they cannot help me at MMH due to that they dont have proof of where I live. They couldnt even provide me with a private script this time because there was no doctor on call and non of them know when the doctor was going to be there. Again I left without the medication I need. I want to mention that I visited my parents in George on the 12th of October 2025 for about 2 weeks. I went to the clinic during the first week there to ask if they could assist me with the medication I need. They had it in overflow, looked at my book after I got my file and gave me 3 packets after I explained what was happening here in Cape Town. I finished those pills on the 14th November 2025 and have been without medication ever since. I have tried various methods including taking half a disprin when needed, the headaches are getting increasingly worse leading to me taking up to 12 panados a day incl the disprin as I try to control my heartbeat, I am once again suffering from blurry vision and a heavy sensation in my chest. The headaches also cone with extreme nausea and Im finding it difficult to eat and in addition my hands and feet have begun to swell. My self and my husband have spoken to my landlord about this and the urgency thereof, he has told us that we are citizens of this country and should be helped and that he cannot help as he has a refugee status on his passport. I am not too clued up on immigration law and since we have spoken to him multiple times and even showed him the request on paper he insist that "I dont need those things from him". The last discussion we had with him was 2 days ago on the 25th November 2025. This morning I woke up extremely sick and tried to get they swelling down in my hands and feet, the panados help to a point but essentially the pain doesnt subside completely. I am due on the 23rd/26th of February but due to this condition I know I might need to be admitted earlier. I am aware that I have to be monitored closely incase my symptoms get out of control. I am currently unemployment and do not have the means to be ubering to Retreat and where ever in Cape Town for medication that I seriously need. I also do not have the finances to go to private doctors at the moment. My husband is currently the only one working so we are living on a single income. At this point I fear having a heart attack or a stroke as I have to manage my own well-being with over the counter meds and natural remedies that dont always seem to have an effect. This is giving me extreme stress and anxiety and everyone says its dangerous yet nobody know what to do, nobody can help me. Everyone responds with "sorry, theres nothing we can do" it seems my only option is to wait until theres an emergency or worse. Its clear that I have nowhere to go, no one is willing or able to help me because I cannot force my landlord to give me what I need. I am at wits end. This morning I phoned the Department of Health and spoke to a guy named Ruchian Ref no for the call: 25112700050. He provided me with your details. He said that you are the facilities manager and you are the best person to assist me with this matter. Jessica, this email is lengthy but not nearly as long as my struggle to get the help I need. This is my 4th pregnancy but my first risky one so it's all new to me aswell but whats disappointing is the lack of help and support during this time, the way I was and am getting treated at a very vulnerable time. It's left nothing but a bad aura causing me to feel even more worried for when I need to give birth. MMH has turned me away twice now. I have given bith at Milnerton Medi Clinic, Discovery Hospital in Johannesburg and George Hospital but I have never experienced this sort of treatment. Im actually scared of coming there and unfortunately my next appointment is tomorrow at 7am. Please tell me what to do, where to go, how to deal with this in the best way possible. If you cant help me because you not sure where I live, please confirm that in writing so that I am able to get the help I need elsewhere. This is literally my last try to get help at MMH and time is not on my side. I've been struggling to get assistance, medication any consistent help. To my knowledge there is nothing more I can do and I am starting to become desperate and concerned about where I am going to deliver and how my health is at risk every single day without the medication which I need to be on. I'd appreciate any help you are able to give me concerning this matter. Regards Cindy Christians
0 replies
24 months ago
Please Pay My Salary
I am a former employee of WNS who worked at their Claremont branch from the 15th of January 2024 to the 26th of March 2024. I should have known from the start that this company was going to be a problem as the entire experience was messy since the recruitment process. I spent about R1000 just going for interviews and assessments at their smaller Century City office only for them to stall the entire process because they lost all my documents. The last trip I made traveling from Retreat to Canal Walk was to sign an application form for the 3rd time only to get told it was for a new position and a new campaign in Claremont. I didn't mind as it was closer to home which was perfect for traveling and I was grateful to get a position closer to home. I was called by Ntombozuko Sibanga to say my interview was successful and that I was to arrived for my training on the 15th of January 2024. A few hours after training had started I was called out by Stephanie Diana Roodt, one of the HR managers/representatives for WNS. This was to ask me to leave training and go home as I was with the wrong group and I was meant to start with a later group. As she was explaining this to me she apparently received a call from the head of HR or who I assume is her senior Fadwah Malie. This was to retract that they wanted me to leave so I was told it was OK for me to stay and start with that specific group. Needles to say the whole back and forth, the confusion and lack of etiquette with how things were done had me doubting whether I still wanted to be a part of this company yet I stayed after being warned by former employees of WNS that this was a horrible company to work for, I still gave it a chance as I needed a job so I humbly continued my journey. This was likely one of my biggest mistakes. It wasn't long before I realized that this company does not deliver on promises to their employees, they do not care and most of the people especially those in leadership do not know how to do their jobs. Their main focus is maximum production to the detriment of their employees. I decided that I've had enough and I resigned respectfully on the 26th of March 2024. I went into office for my shift which started at 10.30am-07.30pm. I tenderd my resignation at around 12.00pm as my manager was busy and I gave her some time to finish first. At that point all I wanted to do is get out of their. There was so much drama that day with some of my colleagues being investigated, many teammates were absent because nobody really wanted to be there any longer but as I said, we all need to work. My manager Anele Ntloko and Jermaine van Wyk who was her boss asked me to stay the full day. I reside in George and had two days to arrange my transport home as I was to start my new job asap. After asking me if I was sure of my decision I insisted and said that I would be leaving by 3pm. Anele then said that she would speak to Jermaime who was her senior she mentioned that because I have resigned, I would not be getting paid like the rest of the company and that my salary would be paid no later than that following Thursday before Easter weekend. I felt bul**** and forced to stay, I didn't understand why they would basically what felt like they were holding me hostage. She even scheduled my lunch after I told here I will not be staying until 7.30pm because I resigned and have things to do, so I couldn't understand why I needed permission to leave. I ofcourse took my lunch break as scheduled and never went back to that place. On the 2nd of April, I was still in Cape Town. I went to the bank on the Tuesday after the long weekend and discovered that I still have not been paid. I immediately called Anele Ntloko to ask her what the issue was. She apologized and asked for some time to find out what was happening with my salary and promised that she would get back to me within the hour so I waited. As promised Anele then texted me saying that she had spoken to Stephanie Roodt and that she can confirm my money would be paid in the next two weeks. I was furious and responded saying that this was unacceptable and that I would take this matter further legally. After that I never heard back from Anele or WNS again. I asked around for some advice a learnt that an employer has the right to hold your salary for up to one month later after resignation so I receded and waited constantly checking the bank and waiting for my money. After numerous emails and money spent making phone calls to WNS HR asking for Stephanie Roodt to get back to me, I was just ignored. I then received an email for the 4 hours missing in attendance which was for the day I resigned so it made sense and I assumed that they were probably processing my resignation at the time. I have still not received and confirmation of my resignation and they are still sending me emails as if I am with the company. I happened to find an email address for Ricardo Sampson who was one of the operations managers at WNS for my campaign which was the Water Plus campaign and I took the opportunity to make him aware of what was going on. He offered to assist in getting word to Stephen so that this could be sorted and that he would be in touch, he also advised thatvi should email her again as he was going to speak to her. I did exactly that and I also cc'd him in the mail. He quickly responded asking me to remove him from the thread and that he will still do whatever he could from his side. I agreed and once again waited for a response, thinking that this time Stephanie would get back to me as I have spoken to Ricardo who I've come to know as a very hands on sort of manager. Nevertheless, again, nothing was done. I called Stephanie several times leaving messages with reception who would transfer me to her extension only for the line to drop. My last attempt calling Stephanie had me on hold for almost 50min inly to get transport the Durban office where some in HR there named Nicole also assured me that they would email Stephanoe immediately, she even took my details and apologized after I told her what has been going on. I didn't know what to do anymore, I am a single mom of 3. All I want is the money I worked for I literally just want my money and to be done with this as I am tired of chasing and spending money trying to get my darn salary. As a global company it shouldn't be this hard to just pay me so I don't understand this. After all the calls and emails to Stephanie, I even emailed the person who recruited me Ntombozuko Sibanga saying that I know it wasn't her job but could she please speak to Stephanie and ask her to get back to me asap. She responded by brushing it off and saying that she doesn't deal with payroll and that I should speak to the correct department. I was running out of patience because I felt like they were all just deliberately unbothered about paying me my money. As a last resort I once again contacted my former manager Anele Ntloko. In a nutshell I told her what had happened since we last spoke and that I was fed up, I couldn't understand and I wanted answers expressing that I amd making contact as it would be the second payroll after my resignationand that I needed confirmation being aware that payroll was to close on the 20th of every month. Anele advised that she would get Stephanie to contact me which she did. I received a rather cold nonchalant email from Stephanie, no apology no acknowledgement of anything, just that my salary would be processed with April's main salary run..."regards". This infuriated me further because I cannot believe I once respected this woman but have come to learn that she is clearly in the wrong profession. She does not belong in HR, in my opinion she shouldn't even be working with people. Her level of unprofessionalism is of the lowest I've ever seen. How is she even doing her job if she cannot even respond to an email? WNS should be embarrassed that they employ people like her that don't do their due diligence when it come to their employees of even their former employees. Today is Saturday the 27th of April 2024. Last night I waited patiently thinking that finally WNS would pay me my salary. I've waited long enough and I wouldn't think Stephanie would blatantly lie in an email but now I am at wits end. My money has still NOT been paid. I am finally realizing that I signed up for free aboard lies with this company. I have things to pay just like everyone else, a family to take care of just like the managers and HR of WNS but it seems like there is absolutely no care or concern for that. I have now decided to finally take matters further legally as I probably should of done long time ago but I was trying my utmost to avoid this. On Monday morning I will go to the CCMA with this matter. All of this has left me with no choice but do escalate this and make it public in every way along with the many emails and call logs documenting this nightmare of an experience. It's really sad that things have to go this route when all I want is to get paid for what I worked for. That literally all I've ever wanted from WNS. My patience and will power to deal with this on my own is now depleted l and asking for my money which I worked for feels as though I'm begging for money everytime I ask for feedback. Paying me is obviously the last thing anyone cares about as by today April's main salary run has been paid and I am still here waiting with my children who need their mother to fulfill their needs. I feel disgusted typing this but it's been overdue. Let me trying begging again, please pay me my money. As for Stephanie Roodt and her pathetic attempt of pretending to work which I should've know was not the case due to her always being outside smoking most of her day...which is exactly what I picture her doing while she should be responding to her emails and treating people with the respect she demands from others. Just do your damn job, the job you get paid to do and pay me for the work I did. It's really as simple as that.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)