Salome E

Unhappy Customer

I am extremely disgusted and disappointed with their customer service and morals. I purchased my cordless glampalm. I paid R5000 for the cordless iron and i only used it once. After i purchased the cordless glapalm the price dropped by R1000.00 The price difference is currently R1100 which is alot of money on top of that i have to bear the courier expenses to send it back to exchange for the glampalm cord thin plates. A lady called me and advised that the usage time is 12 min but it isn't even able to be used for that long. I tried charging it the entire night as well and i had to go to work with my hair half straightened- the site also says it last for 25 minutes which is why i didn't mind getting the product as that is the usual time it takes to get my hair done but im not even able to get the 12 minutes as stipulated. I'm not returning or exchanging the product for nothing but for valid points including their false advertising with the usage time. After my complaint all they could offer me was an exchange and a store credit for the difference in price which doesn't make sense as with mobicred im paying more than the value of the hair iron and now im paying double as the one to exchange for is much cheaper. Salon Sixty Three is ridiculous with their false advertising and customer service. i have asked for a full refund as it is not fair on me as the client to bare so many extra costs for something that im not at fault for. I have not received feedback on the refund.