MS
Miletia S
Active since Apr 2024
2
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2 reviews2 months ago
*****S OTHER PEOPLES MONEY TO PAY THEIR CLIENTS DEBT!!!
This is the case number i have for this case: CRQ id 229258. Account holder i paid to and hereby refering to : Mr JD Spiller - Account details: Acc nr - On 21 December, I mistakenly paid R11,500 into Mr Spiller’s account. I realised the error immediately and attempted to reverse the payment. Mr Spiller was instructed by FNB that the funds could only be reversed once the transaction had cleared, as it was processed as an instruction to Mr Spiller. Despite this, once the funds cleared, your institution appropriated the money to cover charges and arrears on Mr Spiller’s account. Let me be absolutely clear: Mr Spiller’s arrears are not my responsibility. The funds paid were not his money, were identified as a mistaken payment, and were subject to an active reversal request. By applying my funds to settle his outstanding charges, you have effectively taken money that does not belong to you or to him. This conduct amounts to an ******** retention and appropriation of funds paid in error, and I strongly dispute your right to do so. I am now being financially prejudiced as a direct result of your actions. I have my own financial obligations to meet, and this money is required urgently. It is unacceptable that I am expected to carry the consequences of another individual’s arrears due to your internal processes. After countless phone calls, repeated back-and-forth communication, and an unacceptable amount of wasted time, I was only informed after weeks by Discovery Bank (my bank) that the required documents for this case must be emailed by me directly to the email address. -RCBCollectionsAdmin@fnb.co.za This is entirely unacceptable. This information should have been clearly communicated from the very beginning. The continued lack of competence, ownership, and clear instruction from both banks has caused unnecessary delays, significant inconvenience, and extreme frustration. I am beyond dissatisfied with the manner in which this matter has been handled. What should have been a straightforward process has turned into a prolonged ordeal due to extremely poor service delivery and a complete failure in communication. Please be advised that due to the consistently poor service received, I am formally escalating this matter and posting detailed complaints on Hello Peter for FNB - RCB collections This situation reflects a serious breakdown in customer service and accountability. TERRIBLE SERVICE. AND 0 FEEDBACK SINCE 9 JANUARY .
56 replies
24 months ago
Best photographer ever!
I have worked with The Lightbulb as our photographer for over 10 years now and with out a doubt she is the best. Zeone is such a talented, passionate and kind hearted person. We have come a long way as customer's over the years and she never disapoints. Thank you for always capturing the most beautiful pictures/moments of my family !
0 replies
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