LM
Les M
Active since Apr 2024
2
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Reviews
2 reviews13 months ago
Consumer Protection in South Africa is a dismal failure.
When I tried to pursue my rights under Consumer Protection Legislation I found the Office of Consumer Protection completely unhelpful. Eventually, after spending many hours fulfilling their bureaucratic requirements they refused to take any action whatsoever to assist me, despite me providing them with overwhelming evidence against a particular service provider. The Ombudsman was similarly unhelpful. So, unfortunately the consumer in South Africa has no recourse to obtain a refund or compensation from a retailer who has failed to provide the service that was paid for unless they employ a lawyer to pursue the matter in the courts.
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24 months ago
Bosch Service Center fits incorrect parts to vehicle - refuses refund
This service center fitted the wrong brake pads to my car which rendered the brakes ineffective. I left my car with them for 3 days to sort the problem out but they were not able to ( because they didn’t know that they had fitted the wrong brake pads). I had to take my car to the main Volvo dealership who identified the problem immediately and fixed it. Auto Service & Diagnostics in Noordhoek refused to refund the R6000 that they charged me for renewing the brakes on my car. I am still in dispute with them and in the process of pursuing legal action to obtain my refund. This Bosch Service Center is supposed to be an Approved Workshop, sponsored by RMI but they told me that my only recourse is to take my car back to the workshop - despite the fact that I had already returned the vehicle to them and they couldn’t fix it! So don’t be fooled into thinking that an RMI approved workshop will provide you with a good standard of workmanship, or that RMI will be able to help you obtain a refund for shoddy, *********** service.
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