Tebogo L

Unprofessional staff and no way to communicate with management.

I went to Lychee Ferdale on Tuesday the 30th of April,I had made an appointment that morning through whatsapp where I inquired "if there was a slot available that day around 13:00 for me to do the nails special-gel hands and feet for R300".They said yes there was,I can come through my appointment was confirmed. I get there do my nails,then when it was time to pay the nail technician who did my nails punched in R360 into the machine,I asked what the extra R60 was for she said the price is R360.I asked why I was not told that morning when I made the appointment,she said she does not know.She then asked the lady who confirmed the appointment she also said she does not know.The least they could have done was apologize,but they didn't,instead they just looked at me and said they don't know.I paid and left because I had to collect my kids at school. I then send a message later asking for the manager/owners contact info.I was told they are not allowed to give it out.I send an email,it came back undelivered,so how are we suppose to communicate our dissatisfaction with you if we can't even get hold of you.I also inboxed you on Facebook messenger,no answer to date. Your staff is very umprofessional and there is basically no way we can communicate with management, that is also unprofessional. It was my first time at your salon and that was bad customer service.