Rumaanah A

Brand of the vehicle itself cannot diagnose the problem!

I purchased a Polo Gti from Sandton Auto last year December.The vehicle was at 24.000km, so practically new. I had done my homework on the company and I had a dekra done on the vehicle at my own cost. The vehicle was bought cash. It needed a service which we decided I would do. 3 months into having the vehicle I took it for a service. Vw contacted me to let me know that the gearbox was damaged and that the entire computer box of the car has been changed. The brand of my vehicle is VW but VW themselves cannot diagnose the problem in the gearbox due to the entire computer box being changed. Sandton Auto refuses to take the vehicle back even though they had not disclosed any of this to me prior to me buying the vehicle. According to the Consumer Rights Act if the goods are not fit for purpose within the first 6 months of purchase they should be taken back! My vehicle is not fit for purpose as it’s been laying in my yard for 6 months. It cannot be sold and neither can it be fixed as it can’t be diagnosed.So do I lose out the entire amount I paid in cash when iv only driven the vehicle for 3 months? I will be posting my story on every single social media platform so that people think twice before purchasing from this company!