Helena P

ABSOLUTE PAINFUL EXPERIENCE!!!

ABSOLUTE NIGHTMARE. In 2018 we bought a food truck from Chris & Janet (Street Food Trucks). They were quit ***** with payment etc. We picked up the Daf, the food truck, and drive with it to Ceres where we are based. 20km from their warehouse, the truck broke down. We tried to phone and email them, NO RESPONSE. We were stuck next to the N7, which was pretty scary and unsafe for two girls. After weeks of trying to get hold of them, with no luck, we decided to get a lawyer involved. At this stage our funds were exhausted, and we could go very far with the suing process. They set up their contracts that they are covered. After we cut our losses - we spent another R60 000.00 on the truck to get it to work, and to start making money. This was a very painful process, especially as we started this business with exactly the amount we needed and did not have many other resources to spend extra money. The engin was not working, the gearbox was faulty, could only use 1st, 2nd and 5th gear. Speedometer did not work; lights and indicators did not work. This all result in the fact that we could not get it through roadworthy. I think a lot of the clients that start a small business like this, is not in a position to spend any extra money. Five years later, I got a call from Chris, he has got someone that would like to buy our truck. I was happy to sell it, as we have literally just been struggling to keep head above water as we spent about an extra R80 000.00 extra and Covid happened in between. This was in the first quarter of last year (2023). I have still not receive all the money for the truck. Every single month, for more that 12 months, they have been saying "we are paying at the end of this month". They also do not want to tell me where the truck is, as I would like to collect it and make a deal myself with another buyer. This has been the most painful process of my life. It has been dragging on for 6 years in total. DO NOT USE SUPPORT STREET FOOD TRUCKS. There are many other companies in Cape Town, that will give you good service and that will be honest with you.