IA
Indira A
Active since May 2024
6
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Reviews
6 reviews6 months ago
Customer Service includes good aftercare service
Customer Service includes good aftercare service. Introductory discount builds customer retention and repeat purchase behaviour. Pricing encourages customer loyalty. The free delivery on low value purchase orders is a great attraction when a customer is trying to get more for their rand. The Mopani Online team is friendly and approachable.
53 replies
11 months ago
Swaadisht - Oceans Mall Umhlanga - Review - 25.05.2025
Swaadisht - Oceans Mall Umhlanga - Review - 25.05.2025 The booking was made early in the week for a Sunday family lunch to celebrate a birthday. When we got to Swaadisht at the Oceans Mall, Umhlanga an ungracious hostess directed us to a table set the bottom of the staircase. We had to put up a chilly cross breeze and people using the staircase. We requested being moved to a more private and warmer part of the restaurant. The hostess refused to accommodate us. She was rude, abrupt and intolerant to our request. She insisted that all the tables were booked in advance. Much Ado about nothing, we were finally moved to a table that was 'reserved' for another group. Nobody turned up for said booking. Our food was not up to standard and to a point not edible. None of us ate much. The only items that was acceptable in taste was the lamb (mutton) vindaloo and the butter naan. The prawn curry was too pungent, the broad bean curry didn't look or taste like a curry. When I mentioned this to the waiter, he took it back to the kitchen. It was returned in under 2 minutes worse than before. We barely touched the mutton breyani and chicken breyani. The taste of sojee was more acceptable than the vermicelli. My masala tea had a smell and strange aftertaste. The waiters were unprofessional and loud. The noise from the kitchen was becoming worse as the time dragged along and the loud music was perhaps used to drown out the noise. The dramatic ungracious hostess moved around asking people whether she could video them lunching. She was openly unhappy about being denied the opportunity to video patrons making inaudible babbling sounds. The place lacked ambience and atmosphere. The disgruntled hostess set the mood and tone to our bad experience the moment she met us at the entrance. A definite NO to return to this venue. I believe that we need to support businesses to grow the economy of this country and decrease unemployment. However customer service is important for retention and survival of all businesses especially in the service industry. The service industry engages all 5 senses especially touch, taste and smell..make the effort to gain the customer satisfaction by gratifying of these 5 senses. Make it a gastronomical experience with professional staff. All of these aspects sadly missed it's mark at Swaadisht at the Oceans Mall, Umhlanga.
0 replies
18 months ago
I spoke to the consultant Chloe Gibbs
I spoke to the consultant Chloe Gibbs. Her understanding of my request was excellent. Her explanation was on point and she emailed my request as we spoke. She was quick and efficient. Thank you Chloe for the good client services.
53 replies
21 months ago
Snatcher - Perfect Magic Door Net
It was good to receive my order within 10 days from the time I placed my order. I ordered the magic door net because it provides protection from insects, keeps the door clean from debris and dust and privacy when the door is open. It easy to attach to the door frame. Opening and closing almost hands free process because of the magnets. Cherry on the top was the discounted price with the free delivery to your door. What more could one ask for! With the high rate of crime and contagious illnesses around online shopping seems to be the way of life.
53 replies
22 months ago
Excellent Client Services Contact Centre Agent - Sifiso Mdhluli
I spoke to Sifiso Mdhluli from the Computershare South Africa Contact centre. He understood my query and concerns and assisted accordingly. His client services and knowledge were excellent. He was well-mannered and respectful.
53 replies
23 months ago
Mopani Online Experience
indira.appalnaidu@gmail.com I am Indira Appalnaidu. I purchased my order as a surprise for my sister. My experience with Mopani Online was excellent. I had made enquiries about getting a bulk discount and in the process my first purchase discount had expired. They were unable to give me a bulk discount on Spatone, however they reactivated my discount. I spoke to Tesla ****er, the online logistics manager. She followed up with the process until I received the order. She sent me an email confirming that I would get my order within a day. The prices makes complimentary medication affordable. Their customer services is a temptation to make repeat purchases. Their delivery times are better than any local pharmacies. What more could a customer want. Well done Mopani on getting the correct elements working for the customer - Right product, right price, right customer on time every time! What always counts is not the experience but what one remembers is how you made them feel.
53 replies
Review Distribution
5 Star
5 (83.33333333333333%)
4 Star
0 (0%)
3 Star
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2 Star
1 (16.666666666666668%)
1 Star
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