Sarie H

Terrible Service

After weeks of being after me to trade in my car, I finally send them all the paperwork. They then did the deal I received the car brand new as per them and scratches on the car and tin scratches, they then tell me they will take the car back to get this sorted out. I then get the car and after thinking this is over, they never settled the old car that I traded in. Instead these people at Hyundai Hillcrest picked up a car that I traded in about 4 years ago and used that. I then got an email from the bank that I must settle my old car as well. When I made contact with these people they tell me that they made a mistake and because of that I must now pay more to get the car settled. I told them no and they must sort it out from there side. Today I am told by the sales Manager Riteshen that they will not sort this out and they will can do nothing about there ***** up. He then tells me that I should have told them that my car was financed and it is now my fault that they did this to me. He is rude and clearly has no customer service, they should not have people like this is service industry. This is not even talking about the sales lady Bulelwa that told me to my face that she is not a good driver but she is driving peoples cars. She did not do her homework or anything before she did this trade in and now I have to cancel a trade in because of them. They are the worst company to do business with. Stay away from this branch!