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Purity M
Active since May 2024
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5 reviews1 month ago
Poor service in Checkers Port Shepstone-Change Management will assist
I have been experiencing bad behavior at the Deli every morning when I am rushing for work. The girls there have some bad attitude towards the customers; they do not serve us with a smile. There is no Bell to ring when you seek their attention. We understand as customers that getting up and showing up is difficult, however, there is a high rate of unemployment in S.A and the staff there behave as if they are at their granny's property. They need to be serious about what they do. You can not have 10 people cooking and have 1 person serving 20 people at the shop that does not make any sense, Ms Mutwa need to up her game with her staff. Poor input/Training is a result for poor progress/no progress and zero percent output. Those girls have no energy; they are always sleepy. Sometimes they serve their whom they like, and you have to shout and say you came 1st. We buy there bcz it is close to where we work. Checkers Port Shepstone Management fix your staff!!! Please employ other Races e.g Whites, Coloured and Indians. Not Africans only To the merchandizers Big Ups, you guys are incredible! You always go beyond the call of duty. Hard working and loading items with the smile, you help us better than Checkers employees though you are outsourced.
0 replies
8 months ago
Eskom delay or failure has caused serious sickness to my grandmother-Ref 986232118
I am not happy with Eskom based in Marburg-Port Shepstone. I reported a matter long time ago. My grandmother is old and sick but Eskom failed to meet her needs until today. This reference '986232118' will reflect how many times I have logged an issue with them without any help/customer satisfaction. Meter Number is 04276233428, which they claim it is not registered. Here are my grandmother's details: Mavis Dlamini-ID No: 4706110481080. Contact No: is 0670626950/ 0603574443. The problem is when Eskom is going to the area they do not call an hour or 30 minutes before they arrive, they call when they at the property_ that is not acceptable. We are busy during the day and becomes difficult to organize someone to open the house for them. They need to be organized and plan their work. Their turnaround strategy is madness because they can not keep up with it. They say customer must wait approx 8 hours but days past without them arriving. We need to have eletricity by end of business today. We are willing to play our part but what about ESKOM??? We are not served well. Can this matter be escalated to Manager's office perhaps their intervention will make a difference. Another issue is Eskom no longer allow walks in, now we must via the call centre to report an obvious issue,even worse Marburg Eskom is close to where my grandmother lives. Please act now!!!
0 replies
10 months ago
Absa home insurance downfall
Hellopeter, my complain is in relation to Absa home insurance company. A month ago I reported that my gate motor was not working and ask an electrician to inspect, he discovered that someone vandalized the motor because the wires were cut. Absa sent their assessor and an assessor report was conflicting with the report my electrician explained at the Police station. The absa assessor decided to shift from what I have report and put his focus on something which is excluded on the policy. The bank decided to reject my claim noting all the comments made by the assessor. I responded to the bank, explaining everything into details. No one came back to me to inform me if they were acting on the information I gave them or not. Only when last night where I followed-up and Absa emailed me a response that they maintain their rejection and should I wish to continue fighting I must use external parties. I doubt they looked at the letter I sent to them, should the person responsible act on this please be advised that I responded with TWO LETTERS. not one. In case they hide another one or destroy it on purpose. i am aware how employees act when they fail to resolve matters. I suggest Absa employ people who love helping clients and have the employer's interest at heart. I am treated unfairly by Absa. This is not the 1st time they have failed me, I always suffer for telling the truth. The assessors are tasked to conduct a particular job and they just do their own thing but again an absa personnel should know what's right and what's wrong. The following was a manager who responded to the matter. :Florence Mudau, Generic Case Manager Customer Experience: Absa Insurance Absa Short Term Insuranceo their own thing which will boost their business.
53 replies
10 months ago
Absa credit card dispute-pending cancellation of Life Protection Fee
Hellopeter, I would like to express my dissatisfaction with Absa bank credit card division. I had a credit card with them for over 10 years and decided to ask for a settlement amount. Whilst we were in good relation with my repayment and all, I figured that I should go back to Absa credit card advising them that they must cancel a LIFE PROTECTION FEE on the money owed by myself on conditions that I have a LIFE COVER in which I took with my private entity. Absa made me run around like a headless chicken and went as far by requesting them that on an agreed monthly installment I can no longer afford to pay it at least they must drop it down to a minimum of R500 from R1500 plus. The consultant who was dealing with my case telephonically gave me an attitude and I was struggling (still) to pay. I skipped some months and sometimes they will double charge me. Till to today that LIFE PROCTION FEE amount is appearing on the money I owe Absa, I request that they take down that money and re-calculate for me and we can at least talk about how much I can afford to repay my debt. Absa bank does not care about its clients anymore. We all living in the trying times but some of us are willing but the attitude of some consultant who even fail to say who their names are when you want to take notes, they are always mumbling eating hot potatoes as if they do not know how to handle customers who are in a dire need for money. I even told that girl that we go as far as borrowing money from Loan Shark to settle other Loans or Debts. That is how difficult our lives are. While I am attending the people who are busy forcing me to admit to amount I am not aware of, can Absa deal with this issue of Life Proctection, they made me fill in forms and that was never attended to. My email: mamvelase.hle@gmail.com
53 replies
23 months ago
Bad service from Absa insurance company
I have a bad experience with this insurance company, I made a claim in year 2020 and the contractor did unsatisfactory job,I called the bank and they advised that I deal with the contractor myself. The contractor run away,I went back to them and complained. They sent an assessor who rejected the claim altogether (they send an assessor who is bias and doesn't even look at the history of the claim instead he just gives a Verdict that suits the Bank not the homeowner)Yet I was specific that that was not a new claim but was a rework or correction of the mistake made by the contractor whom I thought was professional enough to carry out work perfectly. Remember I am new homeowner and have no clue how homeowner insurance works. Perhaps that is the reason they make me run around like a headless chicken. I contacted Ombudsman and all my efforts was like a drop in a ocean, no one from there did a thorough research to make a good judgment on my case. This proves that I am paying Absa insurance for absolutely nothing.
53 replies
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5 (100%)