Lesiba M

Service and head of the clinic

Hi there I writing this with great dissapointment about service from Dawn park clinic. The service there is horrible , i went there yesterday for myself and my son both of us are coughing and was hoping to get help but we only spent 6 hours there to be given only anti-biotic for my son and allergex tablets for me. I always heared horrible report about that clinic and first time experience was bad cause i was told the clinic have only 3 nurses and 1 reported sick and it was a Monday and we spend 4 hours to to be assisted but after complaining. So yesterday when i went to room 1 to be assisted by the nurse so called Esther who she said is the head of the clinic, we got in an unnecessary argument with her. The lady is so rude and does not have leadership qualities or skills. She told me that government clinic and hospital does not give cough syrup of which i did get one on the first visit in April and i was suprised that now they don't issue them. The lady ask me stupid questions like how does one treat covid19 and i told her that i only know of stemming and she said there are more other ways of treating it and i told her i don't since i was never infected by Covid 19. I asked her if there was a way that she can help and she said no since they don't give out cough syrup and she went on to say i must buy honey and lemon juice and i told her that i don't have money to buy those things now and that's why i came to the clinic. She asked me if i'm earning R350 social grant and i told her no i don't as i'm working and she said that's better. I then told her that i don't always have money especially on this period of the month and one cannot predict on when one will be sick. She said that clinic is not social development place and i should report this there and she has a purpose of being at the clinic. I then told her that clinic is for the sick and she should not be mentioning social develpoment and when we come at the clinic we need medical assistance. I went on to say our argument is unnecessary as we wasting time since my son was coughing hard and i needed to go home after spending hours there to be assisted. I also told her that she does not have to shout at people especially patients and more importantly as a leader she can be more polite and friendly. She then said she can't change her charector for me that's how she is and must she lift me up to show that she is friendly. I told her that if she explained to me nicely that clinic does no longer issue cough syrup and she will only be giving me tablets to ease the coughing pains i would have understood. She runs the clinic like it's her own tuck shop. There is only 3 nurses working in there and that does not bother her. The generator is not working since there was loadshedding and i think a place like clinic need to have power at all times and the other thing is that patient wait outside the clinic in the cold before the clinic can operate which is my first time seeing this(gates should be opened for patients to atleast be in the yard and have a sort of shade where rain or cold weather cannot get them. Esther is a definition of a bad leader and Dawn park clinic is bad because of her. If she is not addressed nothing will come right. I so hate that clinic because of her and pity is that some of her workers are very helpful and knows why they are there.