Azra S

Poor service in handling a emergency

Today I got stuck in a lift for about 45 minutes at campus square mall. The mall had loadshedding and what I know is lifts are not supposed to operate because you don't know when will be the next power outage. I used the lift to access the top level but as soon as I got in and pressed 1 to go to the top floor. The lift experienced a power outage. What makes it worse is nobody knew I was in the lift stuck besides the security that could not do anything. I then decided to call a lady by the name of Christy her number was On the emergency platform numbers she stated that she will let them know as in the centre management.But she never got back to me. So I called another number that was right on the top. Luckly I had airtime because it was like centre management was not assisting at all. For me to stay calm I contacted three family members to let them know what's happening. The lift was starting to get cold as I sit there. I kept on telling the guy to please hurry with the technician because the cold was starting to hit my back. I never felt so embarrassed in my life. So it's like if I didn't call I would of probably sat there for hours on the cold floor ?. The technician than came told me what to do to open the lift manually than toke my details hence I am still waiting on an apology from the centre for having so poor service. It was like I was a laughing stock stuck in lift. The way security handled it... It was a complete disaster.