ET
Etienne T
Active since May 2024
6
Reviews
0
Industries
Reviews
6 reviews13 months ago
Unacceptable Service and Appalling Experience with Porsche Cape Town
I am absolutely appalled by the service I have received from Porsche in Cape Town, and it has been a truly frustrating and costly experience. The issues began when both remotes for my Porsche Boxster keys stopped working, forcing me to use the blade part of the key. I was informed that, unlike other vehicles, Porsche does not allow for replacement keys through local locksmiths. Instead, I was told I had to order new keys directly from Porsche for an exorbitant price of R17,000, with a three-week waiting period for delivery from Germany. While the pricing was shocking, the real issues began after the keys arrived. Looking back at my emails, I sent an initial request to Tarah Cupido on 19 November 2024, where I explicitly stated that I had just spoken to the service department about replacing BOTH keys to my car. However, when I picked up the keys, I was told that because my previous key fob was not working and wasn’t Porsche-issued, I could only receive one new key. At no point during the ordering process was I informed of this limitation. I made it clear to Liezel how important it was to have two working keys, but she promised to get back to me after discussing it with her manager. Unfortunately, she never did. To make matters worse, when I returned home, I discovered that my other two key blades no longer worked to open or start the car. After managing with one key for several months, the car’s electrical issues started—such as the bonnet sporadically opening by itself and the window moving up slightly on its own. I was planning to mention these issues during a scheduled major service, but one morning I woke up to find the battery completely flat. The key wouldn't open the door, and my manual lock didn’t work either. This left me unable to open the bonnet to charge the battery. I had to call out a specialist locksmith at great expense. After a few hours, he managed to open the bonnet, but I was left shaken by how such basic issues were handled. A week later, in a rush to leave my house, I stopped to grab something inside, and when I returned, the car had locked itself with my only key inside. I had no choice but to break the window to get into my own car. When I took my car in for the major service, I once again spoke to Liezel and explained the ongoing issues caused by having just one key. She assured me that she would get back to me with a resolution. However, when I collected my car after the service, I asked Liezel what she had found out about getting a second key. A technician was brought in to explain that when they code a new key, the other keys will stop working to prevent theft—fair enough. But I pointed out that I was never told that only one key would be issued when my keys were replaced. Liezel and the technician conferred, and then they told me that I had only ordered one key. I tried to reason with them, stressing that I never specified that I only needed one key. I assumed that when ordering new keys, Porsche would always issue two, especially since my existing keys were being immobilized. They refused to acknowledge any mistake on their part and insisted that it was my fault for placing the “incorrect order.” Deflated by this absurd response, I asked Liezel to place an order for a second key. She promised to draft the quote and send it to me—but a week later, I still haven’t heard from her. This whole experience has been incredibly disappointing, and I am now seriously considering getting a different car. I’ve always loved the performance of Porsche, but after this disgraceful service, I’ve completely removed Porsche from my shortlist for my next car purchase. I can’t justify spending money on a brand that offers such appalling customer service and refuses to take responsibility for their mistakes. Porsche in Cape Town has shown a total lack of care for its customers, and I won’t be returning.
0 replies
17 months ago
VoIP Service offer turns into a nightmare
I am deeply disappointed and frustrated with the service I have received from MWEB regarding my fibre internet and VoIP phone line. As a startup consultant working from home, reliable connectivity and communication are critical to my business operations. However, MWEB has fallen far short of acceptable standards. I subscribed to their VoIP phone line on a special offer, which initially worked fine until the free minutes ran out after a few days. Wanting to continue using the service, I upgraded to a 300-minute-per-month package. That’s where the nightmare began. For days now, I’ve been unable to use my phone because MWEB has failed to merge the accounts. Despite countless calls to their support teams, I’ve been bounced between the billing team and the technical support team, each blaming the other and refusing to take ownership of the issue. Repeatedly, I’ve been assured that someone will call me back "within a few hours" to confirm the problem has been resolved, but not once has this happened. To add insult to injury, calls have been dropped in the middle of conversations when I’ve tried to escalate the matter. The situation has now become even worse. After giving my number to several clients, I have been informed by MWEB that they will have to change my number as part of the upgrade. This is absolutely unacceptable. Changing my number after I have shared it with clients undermines my professionalism and damages my ability to maintain consistent communication in my business. This level of incompetence and disregard for customer service is appalling. Not only has MWEB wasted my time, but they’ve also disrupted my ability to work effectively and jeopardized my business relationships. To anyone considering MWEB for internet or VoIP services, be warned: the lack of accountability, poor communication, and inability to resolve even basic issues make this provider a significant liability. I demand immediate action to resolve this matter. Merge the accounts, ensure that the correct subscription is activated without changing my number, and restore the service I am paying for. Anything less will leave me no choice but to escalate this issue further and explore alternative providers. Sincerely, A Very Dissatisfied Customer
0 replies
22 months ago
Beware of First Car Rental: Frustration Galore!
My experience with First Car Rental has been nothing short of a nightmare, leaving me deeply dissatisfied and frustrated. It feels like a never-ending saga of incompetence and evasion of responsibility, both by First Car Rental and booking.com. I initially raised concerns about being downgraded to a lower car class due to unavailability, yet still being charged for the higher tier. Instead of resolving the issue, I was bounced back and forth between First Car Rental and booking.com, each unwilling to address the problem. To make matters worse, a promised insurance refund of R17,000 has yet to materialize, despite being assured it could take up to 28 working days. This delay is not only unacceptable but indicative of the company's inefficiency. It's astonishing that in this day and age, such a simple transaction cannot be processed promptly. Even after six weeks of waiting patiently, there's still no sign of the refund in my bank account. My bank confirms the delay lies with First Car Rental, not them. I demand immediate action and a refund within one business day, failing which I'll pursue legal action against the company. Adding insult to injury, I received two irrelevant emails on May 6, 2024, regarding a rental agreement that had nothing to do with mine. This is just another example of the company's lack of attention to detail and disregard for customer satisfaction. Overall, my experience with First Car Rental has been a total disappointment. I urge potential customers to think twice before choosing this company for their car rental needs. Trust me, you'll save yourself a lot of headache and frustration.
0 replies
22 months ago
Booking.com is a disgrace
I had the most dreadful experience renting a car through Booking.com, specifically with First Car Rentals. It all started promisingly enough, but quickly descended into a nightmare of incompetence and frustration. Firstly, upon arrival to collect my reserved vehicle, I was informed that the car class I had booked wasn't available. Instead of providing an appropriate solution, they downgraded me without offering any corresponding adjustment in the rental price. Talk about a bait-and-switch tactic! But the real headache began when I had to cut my rental short due to unforeseen circumstances. Despite being assured I'd receive a refund for the unused day and my insurance deposit, the reality was starkly different. They refunded me a measly R200 for the unused day when the actual charge for two days was a whopping R1,623.07! And don't even get me started on the insurance deposit. Initially charged at R17,000, they assured me it would be reimbursed promptly. Guess what? It's been 28 working days and still no sign of it! To add insult to injury, when I tried to follow up, I was met with utter confusion and incompetence. The documents they sent me didn't even match my booking details. It's like they couldn't care less about customer satisfaction or basic organizational skills. Booking.com, I trusted you to provide a seamless rental experience, but you failed me miserably. Consider this a warning to anyone considering using First Car Rentals through Booking.com - steer clear unless you enjoy being misled and left out of pocket. In conclusion, save yourself the headache and rent elsewhere. This whole ordeal has left me thoroughly dissatisfied and inconvenienced, and I wouldn't wish it upon my worst enemy. Shame on you, First Car Rentals, and shame on you, Booking.com, for facilitating such abysmal service.
0 replies
23 months ago
Top Marks for Flat Six Performance
I recently took my Porsche Boxster to Flat Six Performance, and I couldn't be more pleased with the exceptional service I received. From the moment I arrived, Nick and his team made me feel confident that my car was in great hands. Nick's expertise and passion for Porsches were evident as he carefully explained the necessary repairs and maintenance. The attention to detail and the quality of workmanship were outstanding. My Boxster now runs smoother than ever, and the overall performance has significantly improved. The team at Flat Six Performance was not only professional but also incredibly friendly and accommodating. They kept me informed throughout the entire process, ensuring that I understood each step of the service. I highly recommend Flat Six Performance to any Porsche owner looking for top-notch service. Nick and his team truly go above and beyond, delivering excellent results. I’ll definitely be returning for all my future maintenance and repair needs!
0 replies
23 months ago
Extremely Disappointed with Customer Service
I am extremely disappointed with the customer service I received from Woodford Car Hire Century City. Shortly after making a reservation, I had to cancel my booking due to unforeseen circumstances. I spoke with Angie, who was helpful at first and assured me that she would assist with the cancellation and refund. She even sent an email and copied me in, requesting her team to handle the matter. However, it's now been a month, and despite following up on the same email, I have heard nothing back. This lack of communication and follow-through is unacceptable. I trusted Woodford Car Hire to provide efficient and responsive service, but this experience has been nothing short of frustrating. I expected better from a company of this stature. I hope this review prompts some action, as I am still waiting for my refund. I will definitely think twice before using Woodford Car Hire again and will not recommend them to others based on this experience.
106 replies
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5 Star
1 (16.666666666666668%)
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1 Star
5 (83.33333333333333%)