TO
Tiani O
Active since Jun 2024
3
Reviews
0
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Reviews
3 reviews2 months ago
Over 2 months now, and still no pick-up for a repair booked.
I had send in my phone in September 2025 for a microphone repair. Phone came back a bit better, but not completely fixed. In the end of November, the microphone was doing what it was doing the first time I had send it in. Booked a postal repair in early December through the app. Nothing came of it. Though they might not be taking in new repair, cause it was December. Waited till January, booked another repair through the app. Still nothing. Called custom services on Monday, 16 Feb. This is now over 2 months since I booked the second repair. Customer Service stated they will sort it out and get back to me within 48hours and have my phone booked for repairs. Have been over 48hours and still no feedback. Horrible service and horrible customer service.
0 replies
22 months ago
They don't know what they are doing.
Never have I ever been so frustrated with anything in my entire life. My mom had a leg amputation in March. We seeked the medical aid out to register her as a PMB so that funds would be made available to her regarding the amputation. We received an AUTHORAZATION LETTER with an authorization number from the medical aid APPROVING an amount to my mom to make use for her amputation. Now we are trying to claim this money. We claimed 3 times already and they keep denying the claim and no one can help us despite calling them every time the claim is denied. 1st time it was denied because we don't have benefits for this on our medical plan. We know, that's why we seeked approval for it because it is a claim outside of the benefits we have. Called the medical aid, we gave them authorization number etc. We resubmit the claim. 2nd time the claim is denied because this service needs authorization. WE HAVE AUTHORAZATION. We gave the auth no. the last time we talked to them. We resubmit the claim. 3rd time the claim was denied because we have no benefits for this service. We know that, that is why we got external approval from the medical aid, because we know we don't have benefits for this. It is a back and forth between everything because the people at the claims department can't just do their job correctly. We don't have benefits regarding this, we seeked out approval form the medical aid board for this, we received and authorization letter with an authorization number approving an amount to be used. But the claims department cannot comprehend that. We are getting absolutely no help from the people at the medical aid, they are not telling us what is going on, why it keeps on getting denied etc. BEST MED IS USELESS.
53 replies
23 months ago
Wasted my time.
I am still under my parents medical aid but not under their cap cover due to age limit. Was searching for individual cap cover, Zestlife agent states they can over me cap cover. Did an application form etc. Received an email that they can't over me individual cap cover after the agent CONFIRMED I can. Why advertise individual cap cover if you can't over it. What a waste.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)