Trevor P

Avoid at all costs

This whole experience was really disheartening and they essentially deprived me of enjoying my new bike. It went to them for some minor electrical things and it turned into a costly, time consuming fiasco. Quoted me for imported electrical parts, waited for 5 months longer than they said it would take for the parts to arrive (supposed to be 4 weeks). I hadn't even ridden the new bike. They ignore messages asking about your bike. After six months they then got aggressive when I did not collect after a few days of being notified it was ready - even though they told me they had a potential buyer for my bike, and I'd told them I only needed a few more days as I was waiting for a payment to come in. Then I received aggressive whatsapp messages ("when will we receive payment?" - no hello, please or thank you), followed by an aggressive, threatening phone call ******ing money from me. Saying if I did collect they would charge me R1200 per day to keep the bike there and they would sell it to cover cost. Then shouting at me down the phone, defamatory comments, saying I should get my "mommy to pay for it", and then they hung up on me. Abusive to customers they've actually been messing around for half a year. The bike then did not start after being with them for so long but it was going well before they got it. They told me it may have been the spark plug (a common part from Midas that shouldn't take more than a few hours to source), so they kept the bike, but days later I'm chasing them for it and they're giving me vague, "the mechanic hasn't released the bike, we'llle t you know when they do" replies. I really got nervous about them having my bike at this point and then got it towed from them again to a real mechanic. The real mechanic fixed the bike in a few days, told me most of the things they had charged me for weren't done and the parts we'd waited for so long for from Japan were actually pirated parts. Not only did they not do what they were supposed to, they had my bike for six months, used **** parts, were abusive to me on the phone, and charged me R4000 for messing up my bike, worse than it was before it went to them. Also the cost of two tows to get it to a real mechanic. They also hadn't done a bunch of minor cosmetic things I asked them to do, which they **** about doing. I suspect there are a lot more bad experiences going unreported.