LN
Lizzy N
Active since Jun 2024
4
Reviews
0
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Reviews
4 reviews2 weeks ago
MONDER RENTAL CAR CHARGED ME FOR DAMAGES I DON'T KNOW OF
Good day, I was involved in a car accident, and my insurance company provided me with a rental vehicle while my car was being repaired. On 22 April, I returned the rental car to the Mondeor branch in the morning. The vehicle was inspected at the branch, received by their staff, and I left it there. At that time, I was informed that the car was in good condition. Later that same day, at around 14:00, I noticed that I had not received any proof or confirmation that the vehicle had been returned and received in good order. I then called the Mondeor branch to follow up. They asked for my email address and later sent me a receipt confirming that the vehicle had been received in good condition and that I would be refunded my R2000 deposit. However, the following morning, I received a call from the Mondeor branch. I was informed that the rental car had damages which they had only discovered the next day. I immediately questioned how this was possible, as the vehicle had already been returned, inspected, and accepted by their staff the previous day with no issues raised. When I asked who had inspected the vehicle, I was told it was the same staff member. I then asked how damages were only noticed the next day when the car had already been in their possession overnight and had initially been accepted as being in good condition. The staff member then asked me to come to the branch to view CCTV footage. Unfortunately, I informed him that I was at work and unable to come in person. He then asked whether I had WhatsApp on my number, and after I confirmed, he said he would send me pictures together with the footage. Before this, he had also claimed that he had tried calling me the previous day, but I informed him that this was not possible because I had already spoken to the branch later that same day and had even received the return receipt by email. He seemed surprised when I explained this. After that conversation, he only sent me pictures of the alleged damages via WhatsApp. No CCTV footage was sent, and there was no further communication from the branch. Later, I began receiving notifications stating that I was being charged for damages to the vehicle. I contacted them several times, but I kept receiving unclear information from different staff members, and no one could properly explain how the damages were determined after the vehicle had already been accepted and signed off in good condition. Last week, I called the contact number shown in the notifications. I was advised to submit everything in writing together with all my supporting proof. I did this, and I received a response confirming that my case would be investigated. However, the following day, I received another notification stating that my account was being handed over. I immediately took a screenshot and sent it to them, but I received no response. I then called again yesterday and was told that they had forgotten to freeze my case while the investigation was ongoing. I raised concerns about what impact this would have on my name and record, but I was told that I would still be handed over. I am extremely concerned because the vehicle was returned, inspected, and initially accepted in good condition. The alleged damages were only raised the following day after the vehicle had already been in the branch’s possession overnight. Kind regards Ms LN Nkabinde
0 replies
8 months ago
CEBISILE SITHOLE: Sh...
CEBISILE SITHOLE: She was friendly and very professional, i really liked her service.
1 reply
15 months ago
MORE MONEY DEDUCTED FROM MY ACCOUNT
Good day I am an absa active insurance company customer, I am writing this review because I am totally not happy and I am tired of this insurance they have many issues my main problem is that they have deducted more than expected from my account of which I don't know for what reason, I need to use my money I can't get them from a phone they don't pick up. Since last year I don't get the rewards money they promised from the time I was taking this insurance, since they can't solve this issue. The other issue they sent me an sms stating that the premium will increase in April but I was never told about this on the 1st day of singing the worse part they don't pick up calls.
3 replies
24 months ago
UNFAIR TREATMENT FROM ABSA INSURANCE COMPANY
I am writing as an absa insurance customer, I was involved in an accident on the 30 of April 2024, they took me car as my insurance to their panel beater, my package has a car hire option of which I am paying for, so I went to collect a car 5 days after the date that I was expected to. Now the car hire it's due and my car is not yet ready, they telling me that they won't extend it's not their choice that my car is not yet done but by the time they were selling this insurance they said they extend in this situation. So my problem it's that the car hire it's due today th 05 of June 2024,if they don't extend how am I going to get to work.
3 replies
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