Francisco M

Caution Advised: K&R Appliance Repair’s Questionable Service Integrity

I engaged K&R Appliance Repair through my insurance’s home assist program for a washing machine repair. The service was facilitated by Santam and Europ Assistance, with Kurt from K&R as the assigned technician. The repair process extended beyond two weeks, and despite assurances of a fully functional machine, issues persisted immediately upon delivery. The machine exhibited concerning noises and failed to complete a single light load. Kurt’s commitment to a same-day inspection was unfulfilled, leading to days of silence before he attributed the malfunction to an unverified motor issue, contradicting his initial diagnosis. Subsequent inspection by an alternative provider revealed the alleged replaced part was missing, raising serious concerns about K&R’s practices. It appears that K&R, under Kurt’s management, may be exploiting the trust between customers and their insurers for deceptive purposes. Customers are advised to exercise caution when dealing with K&R Appliance Repair due to potential *****ulent activities.