Rudolph K

Current Automation - AGM battery warrantee assistance

After scrutinizing Current Automation's customer reviews on platforms such as Hellopeter and Google Business, we've observed numerous other dissatisfied customers who encountered similar issues with AGM batteries from Current Automation. We procured two Ritar 12V100A/H Deep Cycle batteries from GO4GREEN, a subsidiary of Current Automation (rectifier.co.za), intending to use them for general purposes. We clearly communicated the intended application of these batteries to the sales representative. Upon installing them in a well-known trolley backup unit, we consistently experienced less than 1.5 hours of backup time. When we sought assistance, we were referred to a member of the procurement team who requested data from the installation. However, the necessary information couldn't be retrieved from the trolley unit, which lacks data download or parameter settings options. Our battery selection was based on the specifications of the trolley unit. Despite conducting various tests, such as video demonstrations of constant load, voltage measurements, and timers, to support our request for assistance, Current Automation remained unsatisfied. Their reluctance to help became increasingly apparent as they seemed to prolong the resolution process. In an effort to expedite matters, the batteries were taken to them for their own in-house testing. A week later, when we inquired about updates and test feedback, Current Automation informed us that the batteries wouldn't be exchanged under warranty, deeming them unsuitable for our application (trolley backup unit, UPS). Despite providing reports indicating the batteries were faulty from the outset and not due to improper application, they remained steadfast in their decision. Attempting to resolve this matter with Current Automation has proven futile. They've made their determination without offering a mutually acceptable solution. Consequently, we undertake never to engage with Current Automation or any of its affiliated companies again.