Terri S

Poor Courier Choice

I recently bought a gazebo accessory from your online store. I paid $15.00 for Delivery. The delivery came when I was not home and a card was left. That's fair enough but it could have been left in a safe place - there are plenty on my veranda or it could have c=gone to my local post office less than 5 minute away and open on Saturdays. However Star Trek took it back to their depot 15 minutes away from my home and only open 9-5 m-f. I could not arrange another delivery and when I did go to pick up the item I had to park my car and walk in cold weather to the security building. There waited outside for them to call through to find the item and then wait for them to walk it over from the storage sheds to the security office. I am letting you know this so that you might decided to use a courier that is suitable for home deliveries and not inconvenience customers who have paid for delivery, I would be very unlikely to purchase from your store again due to my experience.