Daniel R. Wicomb

Refund Delays, Ignored Emails & Disrespectful Treatment

I am extremely disappointed with Flightsite’s handling of my booking (FS13933924). My Qatar Airways flight was cancelled due to airspace closure, and the airline confirmed I am eligible for a full refund. Despite this, FlightSite advised a 6–12 week refund timeline, which is completely unreasonable under the circumstances. I sent a detailed email requesting urgent assistance. During a follow-up call, the consultant confirmed that my email had been received, yet no acknowledgement or response was ever provided. This means my request was simply ignored and not treated as urgent. The call experience was equally unacceptable. The consultant was dismissive, agitated, and unwilling to engage meaningfully with my questions. I was treated as though my situation was not important, despite the financial urgency. This reflects a serious breakdown in customer service, communication, and basic professional standards. I am also aware that other South African travelers have received significantly faster refunds through different agencies, which raises further concern. I now require urgent intervention from Flightsite management, including prioritization of my refund and a realistic timeline. If this matter is not resolved promptly, I will proceed with escalation through the National Consumer Commission and my bank. This experience has left me feeling completely disregarded as a customer and deeply concerned about Flightsite’s business practices.