Flightsite
Unclaimed Business
|4.1|36 Reviews (last 12 months)|This business does not respond to reviews
Flightsite
Unclaimed Business
|4.1
36 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Flightsite receives strong praise for individual consultants who go above and beyond to resolve booking issues, with customers consistently mentioning agents by name for their professionalism, patience, and efficiency in handling urgent flight changes and cancellations. However, a recurring theme of frustration emerges around refund delays, unanswered emails, and inconsistent communication when bookings go wrong. Customers note that while frontline service can be exceptional, breakdowns in follow-through, conflicting information between agents, and slow handling of cancellations and double payments create significant dissatisfaction.
Performance(last 12 months):
Trustindex Rating
5.3TrustIndex
5.3
Review Distribution
4.1|36 Reviews
Jul '25 - Jun '26
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
9 May 2026, 09:18
HOPE YOU FIND THE RIGHT GUY. THANK YOU RAJ
I would like to thank you Ray (actually he deserves 5 star) but unfortunately not the rest of the team! The 4th of May I booked a return flight (flexi rate) from this online site. George to Johannesburg Thu, 16 Jul 2026, 16:55 South African Airways SA2419 operated by CemAir Johannesburg to George O.R. Tambo International Tue, 21 Jul 2026, 11:00 FlySafair FA220 arriving 13:00 Unfortunately the 7th May I had to change my ticket . Having a Flexi rate as far as I was using the same Airlines I knew I was allowed. Sent a mail asking: George to Johannesburg (GRJ to JNB - SA2420) of the 20th July 2026 OPERATED BY CEMAIR Leaving at 06:45 arriving at 08:40 Johannesburg to George (JNB to GRJ -FA220) of the 24th of July 2026 OPERATED BY FLY SAFAIR Leaving at 10:50 arriving at 12:50 Later the same day I received this mail : Hi there, Thank you for your inquiry and your interest in FlightSite! As we can see, you have requested changes to the booking; however, the requested change involves changing the airline, which is not possible. If you have any questions or queries please do not hesitate to contact us again! Yours in Travel, Abijith And here is when the SAGA started.. This guy was WRONG as I was using the same airlines so I sent another mail explaining in DETAILS why he was wrong. The 8th I received another mail : Your request for a flight change has been placed in the relevant queue for processing. Thank goodness I was contacted few hours lates by Santosh to whom I explain again what I needed done and he sent my another mail: Hi there, Change is as good as a holiday! Please see your quote to make a change to booking FS14229317: Quote for passenger: 1.VASSALLO/SIMONA MS As per your request the following flight is available: SA2420 20JUL GRJ-JNB 0645 0840 20JUL FA 220 24JUL JNB-GRJ 1050 1250 24JUL Price breakdown : Difference in Fares: R 1943.40 Difference in taxes: R 446.00 Airline change penalty: R 530.00 FlightSite admin fee: R 249.00 Total cost of change: ZAR 3168.40 per person, inclusive of all applicable change fees, difference in taxes and fares. This quote is over and above the amount already paid for your ticket. NOTE: All changes have to be completed 24 hours before scheduled flight departure to avoid forfeiture. Payment needs to be completed on the same day the flight has been changed. If no payment has been received, the airline will cancel the ticket and changes will no longer be permitted. Please note that the above quote is subject to confirmation by the airline's availability, at the time of changing and that we are not holding any confirmed seats. We recommend you reply as soon as possible to the above quotation to confirm it as changes will only be made when confirmation is received in writing. Please be advised that once a change of reservation has been made we cannot change it back to the original flight without any booking penalties. If you would like to go ahead with the change quote provided, you can submit your acceptance of the quote on the following link https://meta.flightsite.co.za/contact-us and select “Changes on existing booking” and then“Confirmation of date change Request” before 13:40 SA Time today Yours in Travel, Santosh FANTASTIC! I PAID MY TICKET : ZAR 3227.00 AND NOW WITH A FLEXI RATE THEY WERE ASKING ME TO PAY ANOTHER ZAR 3168.40 TO BE ABLE TO CHANGE MY FLIGHT. I briefly checked cost for a complete new ticket knowing that my SafAir flight was not refundable but my Cemair flight was and called Santosh asking to let me know how much was the refund of the Flight from George to Joburg. Only knowing the amount of the refund I could know which one was the cheapest option. HE NEVER EMAIL ME BACK. So guess what I had to call again and finally I WAS LUCKY that Raj answered my call. He wasn't able to give me the cost of the refund (it appears it takes a lot of time to find out as far as I understood) but he rechecked the all flight change and told me that the difference to pay was ZAR 2492.39 and not as Santosh wrote ZAR 3168.40 . I KNOW THIS SEEMS SURREAL BUT IT JUST HAPPENED YESTERDAY. I HAVE NO IDEA HOW THIS COMPANY CHOOSE THEIR EMPLOYEES BUT AS I BELIEVE THEY MAKE ENOUGH MONEY ON US THEY COULD AT LEAST GIVE THEIR PEOPLE A PROFESSIONAL COURSE. ONE MORE THINS DO NOT BUY FLEXI RATE THE FARES TO CHANGE YOUR TICKET ARE RIDICOLOUS!
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Anonymous
1 reviews | Active since Jan 2020
9 May 2026, 09:18
HOPE YOU FIND THE RIGHT GUY. THANK YOU RAJ
I would like to thank you Ray (actually he deserves 5 star) but unfortunately not the rest of the team! The 4th of May I booked a return flight (flexi rate) from this online site. George to Johannesburg Thu, 16 Jul 2026, 16:55 South African Airways SA2419 operated by CemAir Johannesburg to George O.R. Tambo International Tue, 21 Jul 2026, 11:00 FlySafair FA220 arriving 13:00 Unfortunately the 7th May I had to change my ticket . Having a Flexi rate as far as I was using the same Airlines I knew I was allowed. Sent a mail asking: George to Johannesburg (GRJ to JNB - SA2420) of the 20th July 2026 OPERATED BY CEMAIR Leaving at 06:45 arriving at 08:40 Johannesburg to George (JNB to GRJ -FA220) of the 24th of July 2026 OPERATED BY FLY SAFAIR Leaving at 10:50 arriving at 12:50 Later the same day I received this mail : Hi there, Thank you for your inquiry and your interest in FlightSite! As we can see, you have requested changes to the booking; however, the requested change involves changing the airline, which is not possible. If you have any questions or queries please do not hesitate to contact us again! Yours in Travel, Abijith And here is when the SAGA started.. This guy was WRONG as I was using the same airlines so I sent another mail explaining in DETAILS why he was wrong. The 8th I received another mail : Your request for a flight change has been placed in the relevant queue for processing. Thank goodness I was contacted few hours lates by Santosh to whom I explain again what I needed done and he sent my another mail: Hi there, Change is as good as a holiday! Please see your quote to make a change to booking FS14229317: Quote for passenger: 1.VASSALLO/SIMONA MS As per your request the following flight is available: SA2420 20JUL GRJ-JNB 0645 0840 20JUL FA 220 24JUL JNB-GRJ 1050 1250 24JUL Price breakdown : Difference in Fares: R 1943.40 Difference in taxes: R 446.00 Airline change penalty: R 530.00 FlightSite admin fee: R 249.00 Total cost of change: ZAR 3168.40 per person, inclusive of all applicable change fees, difference in taxes and fares. This quote is over and above the amount already paid for your ticket. NOTE: All changes have to be completed 24 hours before scheduled flight departure to avoid forfeiture. Payment needs to be completed on the same day the flight has been changed. If no payment has been received, the airline will cancel the ticket and changes will no longer be permitted. Please note that the above quote is subject to confirmation by the airline's availability, at the time of changing and that we are not holding any confirmed seats. We recommend you reply as soon as possible to the above quotation to confirm it as changes will only be made when confirmation is received in writing. Please be advised that once a change of reservation has been made we cannot change it back to the original flight without any booking penalties. If you would like to go ahead with the change quote provided, you can submit your acceptance of the quote on the following link https://meta.flightsite.co.za/contact-us and select “Changes on existing booking” and then“Confirmation of date change Request” before 13:40 SA Time today Yours in Travel, Santosh FANTASTIC! I PAID MY TICKET : ZAR 3227.00 AND NOW WITH A FLEXI RATE THEY WERE ASKING ME TO PAY ANOTHER ZAR 3168.40 TO BE ABLE TO CHANGE MY FLIGHT. I briefly checked cost for a complete new ticket knowing that my SafAir flight was not refundable but my Cemair flight was and called Santosh asking to let me know how much was the refund of the Flight from George to Joburg. Only knowing the amount of the refund I could know which one was the cheapest option. HE NEVER EMAIL ME BACK. So guess what I had to call again and finally I WAS LUCKY that Raj answered my call. He wasn't able to give me the cost of the refund (it appears it takes a lot of time to find out as far as I understood) but he rechecked the all flight change and told me that the difference to pay was ZAR 2492.39 and not as Santosh wrote ZAR 3168.40 . I KNOW THIS SEEMS SURREAL BUT IT JUST HAPPENED YESTERDAY. I HAVE NO IDEA HOW THIS COMPANY CHOOSE THEIR EMPLOYEES BUT AS I BELIEVE THEY MAKE ENOUGH MONEY ON US THEY COULD AT LEAST GIVE THEIR PEOPLE A PROFESSIONAL COURSE. ONE MORE THINS DO NOT BUY FLEXI RATE THE FARES TO CHANGE YOUR TICKET ARE RIDICOLOUS!
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 15:27
Refund Delays, Ignored Emails & Disrespectful Treatment
I am extremely disappointed with Flightsite’s handling of my booking (FS13933924). My Qatar Airways flight was cancelled due to airspace closure, and the airline confirmed I am eligible for a full refund. Despite this, FlightSite advised a 6–12 week refund timeline, which is completely unreasonable under the circumstances. I sent a detailed email requesting urgent assistance. During a follow-up call, the consultant confirmed that my email had been received, yet no acknowledgement or response was ever provided. This means my request was simply ignored and not treated as urgent. The call experience was equally unacceptable. The consultant was dismissive, agitated, and unwilling to engage meaningfully with my questions. I was treated as though my situation was not important, despite the financial urgency. This reflects a serious breakdown in customer service, communication, and basic professional standards. I am also aware that other South African travelers have received significantly faster refunds through different agencies, which raises further concern. I now require urgent intervention from Flightsite management, including prioritization of my refund and a realistic timeline. If this matter is not resolved promptly, I will proceed with escalation through the National Consumer Commission and my bank. This experience has left me feeling completely disregarded as a customer and deeply concerned about Flightsite’s business practices.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 15:27
Refund Delays, Ignored Emails & Disrespectful Treatment
I am extremely disappointed with Flightsite’s handling of my booking (FS13933924). My Qatar Airways flight was cancelled due to airspace closure, and the airline confirmed I am eligible for a full refund. Despite this, FlightSite advised a 6–12 week refund timeline, which is completely unreasonable under the circumstances. I sent a detailed email requesting urgent assistance. During a follow-up call, the consultant confirmed that my email had been received, yet no acknowledgement or response was ever provided. This means my request was simply ignored and not treated as urgent. The call experience was equally unacceptable. The consultant was dismissive, agitated, and unwilling to engage meaningfully with my questions. I was treated as though my situation was not important, despite the financial urgency. This reflects a serious breakdown in customer service, communication, and basic professional standards. I am also aware that other South African travelers have received significantly faster refunds through different agencies, which raises further concern. I now require urgent intervention from Flightsite management, including prioritization of my refund and a realistic timeline. If this matter is not resolved promptly, I will proceed with escalation through the National Consumer Commission and my bank. This experience has left me feeling completely disregarded as a customer and deeply concerned about Flightsite’s business practices.
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 12:26
Reschedule of flight ticket
"I’m genuinely impressed by the dedication and effort shown by Flightsite, after my flight being canceled by Qatar Airways from Saudi Arabia back to Johannesburg, they went all out in assisting me with another available flight which they have rescued me for getting fine of overstaying, after receiving such negative feedback from SA Embassy to please intervene. Not only were the expectations met, but they were exceeded in every possible way. The attention to detail, proactive communication, and willingness to go beyond the standard made a huge difference. It’s rare to find someone who puts this much heart and commitment into their work, and it didn’t go unnoticed. Truly outstanding service!" Thank you
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 12:26
Reschedule of flight ticket
"I’m genuinely impressed by the dedication and effort shown by Flightsite, after my flight being canceled by Qatar Airways from Saudi Arabia back to Johannesburg, they went all out in assisting me with another available flight which they have rescued me for getting fine of overstaying, after receiving such negative feedback from SA Embassy to please intervene. Not only were the expectations met, but they were exceeded in every possible way. The attention to detail, proactive communication, and willingness to go beyond the standard made a huge difference. It’s rare to find someone who puts this much heart and commitment into their work, and it didn’t go unnoticed. Truly outstanding service!" Thank you
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