F
Flightsite
Unclaimed Business
F
Flightsite
Unclaimed Business
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Flightsite receives strong praise for its friendly, professional phone support agents who resolve booking issues quickly and calmly. Customers frequently commend individual staff members like Ayanda, Eugene, Camilla, and others for going above and beyond during stressful situations such as booking errors and flight changes. However, recurring negative experiences highlight problems with payment processing failures, double charges, unresponsive email follow-ups, and prolonged refund delays. Some customers also noted that bookings do not always confirm immediately after payment, requiring manual verification.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-50
Recommended: Unlikely
Review Distribution
3.9|30 Reviews
May '25 - Apr '26
5(70%)
4(3.3%)
3(0%)
2(0%)
1(26.7%)
5(70%)
4(3.3%)
3(0%)
2(0%)
1(26.7%)
Frequently Asked Questions About Flightsite
Based on recent customer reviews, Flightsite receives strong praise for its friendly, professional phone support agents who resolve booking issues quickly and calmly. Customers frequently commend individual staff members like Ayanda, Eugene, Camilla, and others for going above and beyond during stressful situations such as booking errors and flight changes. However, recurring negative experiences highlight problems with payment processing failures, double charges, unresponsive email follow-ups, and prolonged refund delays. Some customers also noted that bookings do not always confirm immediately after payment, requiring manual verification.
Flightsite has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. Hellopeter has tracked Flightsite across 76 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Sundaramoorthy P
1 reviews | Active since Jan 2020
14 Mar 2026, 09:46
Terrible Communication
Flight cancelled due to war — understandable. But zero communication afterward. No refund updates, no responses to emails or queries. Completely unprofessional customer service. Would not recommend.
Helpful (0)
|Replies (0)SP
Sundaramoorthy P
1 reviews | Active since Jan 2020
14 Mar 2026, 09:46
Terrible Communication
Flight cancelled due to war — understandable. But zero communication afterward. No refund updates, no responses to emails or queries. Completely unprofessional customer service. Would not recommend.
0
Replies (0)AB
Amanda B
1 reviews | Active since Jan 2020
12 Mar 2026, 03:08
Flightsite is nonsense
I am extremely disappointed and disgusted with the service I have received from Flightsite. For the past few days, I have been trying to contact them regarding an issue with my flight booking, but I received no assistance or timely response. When I made my booking on their website, the flight was clearly indicated as travelling from O. R. Tambo International Airport to King Shaka International Airport. However, when my ticket was issued, it incorrectly showed the route as King Shaka International Airport to O. R. Tambo International Airport. I immediately sent an email and also called around 8:00 AM to report the error, but I received no response. It was only around 10:30 on Tuesday that I was informed that the flight would be cancelled and rebooked. However, rebooking a flight should not take two days. I waited patiently and sent another email but still received no response. On Wednesday morning, I called again, assuming my case had simply been overlooked. Once again, no one answered. When someone eventually picked up, I was told that my flight had indeed been cancelled and that one of their consultants would call me back by the end of the day. Unfortunately, that call never came. Later that evening, at around 7:30 PM, I received an email stating that they had tried to call me but that my phone went to voicemail, and that I would now need to rebook a new flight myself. I was also informed that I would receive a refund within 2–3 days. This is extremely frustrating because flights are now significantly more expensive as it is the day before my intended departure. The lack of communication, accountability, and assistance from Flightsite has been unacceptable. I will never book through them again and would strongly discourage anyone else from using their services. While I understand there are global issues affecting travel, such as the ongoing tensions in the Middle East, my booking was for a simple domestic flight between Durban and Johannesburg, which makes this level of service even more disappointing.
Helpful (0)
|Replies (0)AB
Amanda B
1 reviews | Active since Jan 2020
12 Mar 2026, 03:08
Flightsite is nonsense
I am extremely disappointed and disgusted with the service I have received from Flightsite. For the past few days, I have been trying to contact them regarding an issue with my flight booking, but I received no assistance or timely response. When I made my booking on their website, the flight was clearly indicated as travelling from O. R. Tambo International Airport to King Shaka International Airport. However, when my ticket was issued, it incorrectly showed the route as King Shaka International Airport to O. R. Tambo International Airport. I immediately sent an email and also called around 8:00 AM to report the error, but I received no response. It was only around 10:30 on Tuesday that I was informed that the flight would be cancelled and rebooked. However, rebooking a flight should not take two days. I waited patiently and sent another email but still received no response. On Wednesday morning, I called again, assuming my case had simply been overlooked. Once again, no one answered. When someone eventually picked up, I was told that my flight had indeed been cancelled and that one of their consultants would call me back by the end of the day. Unfortunately, that call never came. Later that evening, at around 7:30 PM, I received an email stating that they had tried to call me but that my phone went to voicemail, and that I would now need to rebook a new flight myself. I was also informed that I would receive a refund within 2–3 days. This is extremely frustrating because flights are now significantly more expensive as it is the day before my intended departure. The lack of communication, accountability, and assistance from Flightsite has been unacceptable. I will never book through them again and would strongly discourage anyone else from using their services. While I understand there are global issues affecting travel, such as the ongoing tensions in the Middle East, my booking was for a simple domestic flight between Durban and Johannesburg, which makes this level of service even more disappointing.
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Lebogang M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:14
Happy client
Thank you RAM J for your help. Very friendly. It was quick, easy, no issues to resolve my request.
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
7 Mar 2026, 08:14
Happy client
Thank you RAM J for your help. Very friendly. It was quick, easy, no issues to resolve my request.
0
Replies (0)MD
WK
Wajdi K
1 reviews | Active since Jan 2020
27 Feb 2026, 20:23
Compliment
Once again had multiple issues with my bookings and Eugene N as previously complimented him has out done himself once more. Thank you for the amazing service and going over and beyond trying to assist me
Helpful (0)
|Replies (0)CC