SV
simona V
Active since Jul 2016
8
Reviews
0
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Reviews
8 reviews1 month ago
HOPE YOU FIND THE RIGHT GUY. THANK YOU RAJ
I would like to thank you Ray (actually he deserves 5 star) but unfortunately not the rest of the team! The 4th of May I booked a return flight (flexi rate) from this online site. George to Johannesburg Thu, 16 Jul 2026, 16:55 South African Airways SA2419 operated by CemAir Johannesburg to George O.R. Tambo International Tue, 21 Jul 2026, 11:00 FlySafair FA220 arriving 13:00 Unfortunately the 7th May I had to change my ticket . Having a Flexi rate as far as I was using the same Airlines I knew I was allowed. Sent a mail asking: George to Johannesburg (GRJ to JNB - SA2420) of the 20th July 2026 OPERATED BY CEMAIR Leaving at 06:45 arriving at 08:40 Johannesburg to George (JNB to GRJ -FA220) of the 24th of July 2026 OPERATED BY FLY SAFAIR Leaving at 10:50 arriving at 12:50 Later the same day I received this mail : Hi there, Thank you for your inquiry and your interest in FlightSite! As we can see, you have requested changes to the booking; however, the requested change involves changing the airline, which is not possible. If you have any questions or queries please do not hesitate to contact us again! Yours in Travel, Abijith And here is when the SAGA started.. This guy was WRONG as I was using the same airlines so I sent another mail explaining in DETAILS why he was wrong. The 8th I received another mail : Your request for a flight change has been placed in the relevant queue for processing. Thank goodness I was contacted few hours lates by Santosh to whom I explain again what I needed done and he sent my another mail: Hi there, Change is as good as a holiday! Please see your quote to make a change to booking FS14229317: Quote for passenger: 1.VASSALLO/SIMONA MS As per your request the following flight is available: SA2420 20JUL GRJ-JNB 0645 0840 20JUL FA 220 24JUL JNB-GRJ 1050 1250 24JUL Price breakdown : Difference in Fares: R 1943.40 Difference in taxes: R 446.00 Airline change penalty: R 530.00 FlightSite admin fee: R 249.00 Total cost of change: ZAR 3168.40 per person, inclusive of all applicable change fees, difference in taxes and fares. This quote is over and above the amount already paid for your ticket. NOTE: All changes have to be completed 24 hours before scheduled flight departure to avoid forfeiture. Payment needs to be completed on the same day the flight has been changed. If no payment has been received, the airline will cancel the ticket and changes will no longer be permitted. Please note that the above quote is subject to confirmation by the airline's availability, at the time of changing and that we are not holding any confirmed seats. We recommend you reply as soon as possible to the above quotation to confirm it as changes will only be made when confirmation is received in writing. Please be advised that once a change of reservation has been made we cannot change it back to the original flight without any booking penalties. If you would like to go ahead with the change quote provided, you can submit your acceptance of the quote on the following link https://meta.flightsite.co.za/contact-us and select “Changes on existing booking” and then“Confirmation of date change Request” before 13:40 SA Time today Yours in Travel, Santosh FANTASTIC! I PAID MY TICKET : ZAR 3227.00 AND NOW WITH A FLEXI RATE THEY WERE ASKING ME TO PAY ANOTHER ZAR 3168.40 TO BE ABLE TO CHANGE MY FLIGHT. I briefly checked cost for a complete new ticket knowing that my SafAir flight was not refundable but my Cemair flight was and called Santosh asking to let me know how much was the refund of the Flight from George to Joburg. Only knowing the amount of the refund I could know which one was the cheapest option. HE NEVER EMAIL ME BACK. So guess what I had to call again and finally I WAS LUCKY that Raj answered my call. He wasn't able to give me the cost of the refund (it appears it takes a lot of time to find out as far as I understood) but he rechecked the all flight change and told me that the difference to pay was ZAR 2492.39 and not as Santosh wrote ZAR 3168.40 . I KNOW THIS SEEMS SURREAL BUT IT JUST HAPPENED YESTERDAY. I HAVE NO IDEA HOW THIS COMPANY CHOOSE THEIR EMPLOYEES BUT AS I BELIEVE THEY MAKE ENOUGH MONEY ON US THEY COULD AT LEAST GIVE THEIR PEOPLE A PROFESSIONAL COURSE. ONE MORE THINS DO NOT BUY FLEXI RATE THE FARES TO CHANGE YOUR TICKET ARE RIDICOLOUS!
0 replies
8 months ago
STAY AWAY FROM EDREAMS TRIAL
BE AWARE eDreams prime trial is a total **** there is no way to cancel the trial on their site or to email the company . Their telephone numbers don’t work or they don’t answer the phone. You can check eDreams.com on Facebook: it’s a big **** in Europe too. Edreams lure you into the Prime trial and then do everything to make it impossible to opt out.
0 replies
19 months ago
Telkom useless as usual
More than a week ago I followed the whole procedure online and sent a mail to tm-cbo-inter@telkom.co.za to open my mobile phone for roaming as I am flying today to Europe. They never answered me so I went to telkom shop in Knysna where I live, to ask for help. The employ was very kind and tried himself to call Telkom. He was bounced for 15 minutes from one voice mail to another and when finally someone answered they told him they were too busy to answer him! So he send an email too from the Knysna shop. And guess what I am still waiting for an answer! As usually quite a stellar service from telkom!! Unbelievable and we pay this people a fortune!
0 replies
32 months ago
NEVER USE ZAPPER IF YOU DON'T WANT TO LOOSE YOUR MONEY
The 1st October '23 I used for the first time Zapper to pay Coffee Capsule Direct. They never received the money! Here their message after I did ask if they could check with Zapper: "Good afternoon Simona. Apologies, but we can not assist with these platforms. They are quite strict with not giving out any personal information. So you would have to contact them yourself." So I did check my FNB account where you could see: FNB:-) R733.40 reserved for purchase @ Zapper*coffeeCapsulecap from Aspire Encore a/c..770914 using card ..2411. 1 nov 13.38 I have contacted Zapper support and here their answer: Good Day Simona Thank you for contacting Zapper Support. We have checked the merchant account and we do not see a transaction for R733.40 made to this merchant yesterday. Please can you maybe forward us proof of payment for us to further investigate. Should you have any further queries you are more than welcome to respond to this email. Kind Regards, Sthabile - Zapper Support Team I HAVE SENT THEM ALL THE PHOTOS FROM MY FNB ACCOUNT WHITH THE TRANSACTION AND THEY NEVER ANSWERED ME. NOW I HAVE R733.40 PENDING ON MY ACCOUNT AND NOBODY IS TAKING RESPONSABILITY. AS EVERYBODY KNOW A PENDING TRANSACTION MEANS THE MONEY IS BLOCKED AND I CANNOT DO ANYTHING UNLESS ZAPPER SORT OUT HIS MESS!
0 replies
32 months ago
Snatcher unreliable and a ****
The 28 of September I order 2 items on Snatcher online. The 4th October I received this message: “ Good Day Firstly, we need to apologize for the delay in communication with you regarding your order. It has come to our attention that we are no longer able to get the For JBL Flip5 Bluetooth Speaker Shock Absorption Hard Bag Portable Storage Case” I did ask for a refund. They sent me another mail asking for Bank details in order to be able to refund me. We are at 26 October and after several mails I am still waiting to be refunded! This company is unreliable and a ****!
1 reply
54 months ago
Cybercellar everything but a stellar service
I have been using Cybercellar since the beginning and it was quite good.. Now I must say their company is everything but stellar! I have placed an order for more that 3000 rands the 26th of November and I am still waiting for delivery!! Every time I send a mail to their support they say they will send it within the week. It's almost one month and my order never left their warehouse! They are shameless!!! Instead of sending people one mail per day with their offers, I suggest they hire more people if they are unable to manage the orders. In the same period I made 10 others orders online: they all arrived within few days! I had a previous order with Cybercellar done the 23rd of November: it did arrive only this week. They are not even able to see that I had 2 orders and put them together! And I am not even sure the order I did receive it is what I did order as there is no way to check which wines were in offer with the 5 star Platters mixes cases!!! Umbelievable!
0 replies
91 months ago
Worst service ever
The 21th of December a document was sent through " DHL Express" from Switzerland to my address in Knysna Western Cape. I am still waiting for it!!! I did track it today (21 st December) and it was last seen in Port Elisabeth service area the 14th december.... Friday, December 14, 2018 Location 16 Forwarded for delivery PORT ELIZABETH - SOUTH AFRICA 13:10 1 Piece 15 Arrived at Delivery Facility in PORT ELIZABETH - SOUTH AFRICA PORT ELIZABETH - SOUTH AFRICA 13:02 1 Piece Then nothing more. I have never seen such a bad service in my life!
0 replies
119 months ago
Vodacom Stealing Data
<p>I need to urgently raise an ongoing issue with you. Unfortunately, living in an area of poor internet connection I had to rely on Vodacom for my router and I have a 5GB monthly contract.<br />The first problem was in December last year when after one week my 5 GB of data was gone. It took me quite a long time, visiting the shop in Knysna (useless), emailing them and trying to call the customer care (what a joke!) to have somebody calling me back and solve the situation by giving me back the Data!<br />After this I did install on my PC an App called Networx that gives a per day usage report.<br /> <br />Everything ran smoothly again until June the 27th. My usage report shows that I have used 3.44 GB and again Vodacom cut off my internet. I tried to call the customer center and email Vodacom twice but nobody ever answered me.I then used the chat but I was disconnected as soon as I started writing, then an operator called me and when I explained the problem the line went down and nobody called me back.<br /> <br />At the beginning of July I had my 5 GB back and by Monday the 8th they disappeared again. My usage report was of 0.98 GB. Once again at my cost of time I have spent all day yesterday trying to contact Vodacom if I call and I punch my router number to have some help the answering machine tells me the number is unknown.<br /> <br />Once again I tried the chat facility and once again I was disconnected. Then finally an operator called me back: I spent 45 minutes on the phone, answering all the security questions before he could check on his computer and see what the problem was: unfortunately he told me his system was down and he couldn’t help me, but he was going to forward the call to the people in charge of the Data queries, and guess what the phone just rang and nobody ever answered.This is robbery and I am really tired of it. I use my router only on my PC as I have 2GB data on my phone.<br />I want an answer in 24 hours or I will ask my lawyer to take care of close this contract as I can demonstrate my real data usage.<br /> <br />I cannot believe that a company like Vodacom offers such a poor and unreliable service and gets away with it.</p>
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
7 (87.5%)