Connor H

Terrible interaction with Savika

I regret to share a deeply disappointing experience with Savika Security, specifically regarding their handling of a serious incident involving theft by one of their guards. On a night when Savika's guard was assigned to watch our house, we discovered that valuables were ******. We have clear evidence supporting this claim. I promptly contacted the owner, Emilia, who assured me that the guard would undergo a polygraph test to determine their involvement. However, after waiting over two weeks and sending multiple follow-up emails, I received a response stating: "With reference to the below – I herewith confirm the following: The guard was taken for a polygraph however, as there is an outstanding amount of R1 495-00 for guarding services rendered – no further communication will be forthcoming until same is paid. Looking forward to payment so we can release the results accordingly." I find this response absolutely unacceptable and unprofessional. It is outrageous that Savika would withhold crucial information regarding a theft investigation due to an unpaid amount, especially when that amount is in dispute due to the guard's misconduct. This experience has been incredibly frustrating and has shaken my trust in Savika's ability to provide secure and reliable services. I strongly advise others to consider this incident before engaging with Savika Security. A company that prioritizes a minor payment dispute over resolving serious allegations of theft by their own staff is not one I can recommend.