M
Marinda V
Active since Jun 2024
2
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Reviews
2 reviews8 months ago
So disappointed in after sale service
Very bad experiece I have ordered from them twice before this. No issues. This last order was a mess. I ordered 3 1kg bags of coffee and a machine descaler. Quick delivery, but unfortunately when I opened the box, the descaler spilled all over the one bag of coffee beans. The whole bag smells of descaler and the beans were soiled in the process. I have sent them an email and wrote a message on facebook messenger, asking what the process will be (refund or will they be sensing a new bag of beans) NO ANSWER. When I left a review on their facebook page, it was deleted. So disappointed. The beans are really tasty and the descaler is well worth the money but with this poor after sale services I will not support them and I will not be recommending them to any of my coffee snob friends anymore.
0 replies
22 months ago
Service and customer service was excellent
Service and customer service was excellent. Recieved exactly what I ordered. Very satisfied
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)