Thule K

Disgusting experience!!!

Zhane from Bassa's Hardware Inanda Road at the Tile Shop needs some serious professional development in customer care. I asked him on WhatsApp if they had a clear glass shower door (I also shared the picture) and he said yes and it's R1500. When I got there, he **** and stated that they he never told me such, while I had proof on WhatsApp. Instead of him apologising, he was so rude/disrespectful towards me when I tried to make him own up to his lack of good customer service. The manager (Ahmed or Mahommed) in the main shop didn't help much as he just brushed me off and apologised on Zhane's behalf and never called him to speak to me. That was a horrible experience from Bassas, after so many years of buying from there, still utterly disgusted.