Active since Jun 2024
On the 25th of July 2025, i was collecting medication and there were discrepancies that I witnessed. A Mr Mudau who assists with collecting files to take to the pharmacy, I heard and saw Mr Mudau collecting a file of a patient that did not wait like everyone else neither had any visible challenges or accompanying anyone on the stretcher and/or wheelchair or atleast have a file that has a sticky note of SP. Mr Mudau took the file upon their agreement with the said patient. I waited to see where it will lead to. When 10 files were called on the window, the said file was put in first. I called out Mr Mudau and asked him to remove the file and do his work professionally. I spoke to him with respect and he acted nonchalant and dismissed my complaint. I felt disrespected and not heard. I would not have reported this matter if he had acknowledged his wrongdoing. 15 minutes later, he collected funds from the patient and proceeded with his job.
Best service. Quick to respond, and agents make follow-up calls until the end.