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Lotshiwe C
Active since Jun 2024
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2 reviews22 months ago
Bidvest McCarthy Renault Pietermaritzburg
Hello Peter, I'd like to share our experience with Renault Pietermaritzburg. We took the car in for service and they quoted my husband over the phone for window mechanism and it all came to R17 899. My husband says he was driving when they quoted him, no soft copy was sent of the quote to see what will be done and the costs. The car has other problems like the back windscreen is missing, shoulder on the passenger side is missing, the car needs a new clutch and all these things help the car to drive better. As a customer service company they should ensure that important things are done on the vehicle rather than 1 window mechanism. There was no empathy towards the customer, it only looks like their interest was making a deal. The car has been with them since the end of April, they called today to say , they will start charging for storage. Bidvest McCarthy Renault has bad customer service. The window mechanism has zero assistance in the car moving , than a brand new clutch and back windscreen which cost way less than that window mechanism. They are being unreasonable and inhuman.
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22 months ago
NP210837
I sent my car for a service at Bidvest McCarthy Renault Pietermaritzburg. My husband dropped the car off and he asked them to kindly check the window mechanism. A few days later they called him and told him it will be R17000 altogether the service and new window mechanism. My problem is the car needs a new clutch, a new back windscreen , the passenger shoulder is missing and in my opinion they could've given him a quote on those things because a window not opening is not much of a problem apart from the other faults the car has. The window mechanism Costs R11000 and I truly feel it's unreasonable especially because there are more important things to fix on the car than one window mechanism. The total amount we need to pay is R17 889 and the car has been with them from the end of April till today. I called them and asked if we they can remove the new window mechanism because we can't pay so much money , the gentleman refused and told me he will be keeping the car until we can pay. Hello Peter please help us with this we would truly appreciate it. Our vehicle is Renault Triber NP210837
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