BM
Bidvest McCarthy Renault Pietermaritzburg
Unclaimed Business
BM
Bidvest McCarthy Renault Pietermaritzburg
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Cormac S
1 reviews | Active since Jan 2020
27 Oct 2025, 13:01
Service department Review
I had an excellent experience with Ashalin from the service department! From start to finish, he was friendly, professional, and efficient. Ashalin kept me updated throughout the process and took the time to explain what was being done in a clear and honest way. My car was ready on time, spotless, and running perfectly.
Helpful (0)
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Cormac S
1 reviews | Active since Jan 2020
27 Oct 2025, 13:01
Service department Review
I had an excellent experience with Ashalin from the service department! From start to finish, he was friendly, professional, and efficient. Ashalin kept me updated throughout the process and took the time to explain what was being done in a clear and honest way. My car was ready on time, spotless, and running perfectly.
0
Replies (0)CS
Cormac S
1 reviews | Active since Jan 2020
27 Oct 2025, 12:28
Service Department Review
I had an excellent experience with Ashalin from the service department! From start to finish, he was friendly, professional, and efficient. Ashalin kept me updated throughout the process and took the time to explain what was being done in a clear and honest way. My car was ready on time, spotless, and running perfectly.
Helpful (0)
|Replies (0)CS
Cormac S
1 reviews | Active since Jan 2020
27 Oct 2025, 12:28
Service Department Review
I had an excellent experience with Ashalin from the service department! From start to finish, he was friendly, professional, and efficient. Ashalin kept me updated throughout the process and took the time to explain what was being done in a clear and honest way. My car was ready on time, spotless, and running perfectly.
0
Replies (0)SV
LC
Lotshiwe C
1 reviews | Active since Jan 2020
9 Jul 2024, 14:15
Bidvest McCarthy Renault Pietermaritzburg
Hello Peter, I'd like to share our experience with Renault Pietermaritzburg. We took the car in for service and they quoted my husband over the phone for window mechanism and it all came to R17 899. My husband says he was driving when they quoted him, no soft copy was sent of the quote to see what will be done and the costs. The car has other problems like the back windscreen is missing, shoulder on the passenger side is missing, the car needs a new clutch and all these things help the car to drive better. As a customer service company they should ensure that important things are done on the vehicle rather than 1 window mechanism. There was no empathy towards the customer, it only looks like their interest was making a deal. The car has been with them since the end of April, they called today to say , they will start charging for storage. Bidvest McCarthy Renault has bad customer service. The window mechanism has zero assistance in the car moving , than a brand new clutch and back windscreen which cost way less than that window mechanism. They are being unreasonable and inhuman.
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Lotshiwe C
1 reviews | Active since Jan 2020
9 Jul 2024, 14:15
Bidvest McCarthy Renault Pietermaritzburg
Hello Peter, I'd like to share our experience with Renault Pietermaritzburg. We took the car in for service and they quoted my husband over the phone for window mechanism and it all came to R17 899. My husband says he was driving when they quoted him, no soft copy was sent of the quote to see what will be done and the costs. The car has other problems like the back windscreen is missing, shoulder on the passenger side is missing, the car needs a new clutch and all these things help the car to drive better. As a customer service company they should ensure that important things are done on the vehicle rather than 1 window mechanism. There was no empathy towards the customer, it only looks like their interest was making a deal. The car has been with them since the end of April, they called today to say , they will start charging for storage. Bidvest McCarthy Renault has bad customer service. The window mechanism has zero assistance in the car moving , than a brand new clutch and back windscreen which cost way less than that window mechanism. They are being unreasonable and inhuman.
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Lotshiwe C
1 reviews | Active since Jan 2020
29 Jun 2024, 10:03
NP210837
I sent my car for a service at Bidvest McCarthy Renault Pietermaritzburg. My husband dropped the car off and he asked them to kindly check the window mechanism. A few days later they called him and told him it will be R17000 altogether the service and new window mechanism. My problem is the car needs a new clutch, a new back windscreen , the passenger shoulder is missing and in my opinion they could've given him a quote on those things because a window not opening is not much of a problem apart from the other faults the car has. The window mechanism Costs R11000 and I truly feel it's unreasonable especially because there are more important things to fix on the car than one window mechanism. The total amount we need to pay is R17 889 and the car has been with them from the end of April till today. I called them and asked if we they can remove the new window mechanism because we can't pay so much money , the gentleman refused and told me he will be keeping the car until we can pay. Hello Peter please help us with this we would truly appreciate it. Our vehicle is Renault Triber NP210837
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Lotshiwe C
1 reviews | Active since Jan 2020
29 Jun 2024, 10:03
NP210837
I sent my car for a service at Bidvest McCarthy Renault Pietermaritzburg. My husband dropped the car off and he asked them to kindly check the window mechanism. A few days later they called him and told him it will be R17000 altogether the service and new window mechanism. My problem is the car needs a new clutch, a new back windscreen , the passenger shoulder is missing and in my opinion they could've given him a quote on those things because a window not opening is not much of a problem apart from the other faults the car has. The window mechanism Costs R11000 and I truly feel it's unreasonable especially because there are more important things to fix on the car than one window mechanism. The total amount we need to pay is R17 889 and the car has been with them from the end of April till today. I called them and asked if we they can remove the new window mechanism because we can't pay so much money , the gentleman refused and told me he will be keeping the car until we can pay. Hello Peter please help us with this we would truly appreciate it. Our vehicle is Renault Triber NP210837
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Gary C
1 reviews | Active since Jan 2020
18 Mar 2024, 14:39
Renault PMB - Defective Vehicle Sold
Bought a 2nd hand Renault Duster from them with the assurance of no rust and a 101 point check done. After purchase discovered a large hole in the floor from rust and large amounts of rust under the windscreen. Renault "fixed" the rust but refused to put us back into the vehicle, forcing us to buy a replacement, which we had to do elsewhere as they had nothing suitable and were attempting to overcharge us on what they had on their floor (ie bought in from another dealer to be our replacement and then wanted R20 000 extra) Renault now refuse to pay the additional on the road costs and bank initiation fee charged on our new purchase
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Gary C
1 reviews | Active since Jan 2020
18 Mar 2024, 14:39
Renault PMB - Defective Vehicle Sold
Bought a 2nd hand Renault Duster from them with the assurance of no rust and a 101 point check done. After purchase discovered a large hole in the floor from rust and large amounts of rust under the windscreen. Renault "fixed" the rust but refused to put us back into the vehicle, forcing us to buy a replacement, which we had to do elsewhere as they had nothing suitable and were attempting to overcharge us on what they had on their floor (ie bought in from another dealer to be our replacement and then wanted R20 000 extra) Renault now refuse to pay the additional on the road costs and bank initiation fee charged on our new purchase
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Aldo B
1 reviews | Active since Jan 2020
3 Feb 2024, 10:09
Lengthy delay and bad communications
McCarthy Renault Pietermaritzburg On 18 Dec 2023 when we experienced problems with changing gears and grinding and went immediately to McCarthy Renault in Pietermaritzburg. We were told the clutch and maybe Intercooler were problems and that parts might not be available until the new year, and so the car was booked in for repair on 8 Jan 2024. We hoped to claim on an extended warranty and McCarthy Renault said they would handle this. On 12 Jan, I asked about progress and found that the clutch still had not been dismantled. The claim was submitted on 12 Jan. On 16 Jan, when I had received no notification of any progress, I asked if it would help if I phoned AA warranties, was told yes, and so I phoned AA Warranties. They claimed they were still awaiting a photo from McCarthy Renault, who said the fault lay with AA warranties. We received a negative response answer from AA warranties on 16 Jan, now 8 working days after the vehicle went in. It took and additional 8 working days, for the vehicle to be ready for collection on 25 Jan, a total of 16 working days after first delivery to McCarthy Renault. Collection was not trivial, we live Underberg 130km away. McCarthy Renault should explain why it took 38 calendar days to repair this vehicle., with part availability being a huge problem. Whilst there may be factory shutdown at this time of year, parts should be stockpiled because vehicles break down regardless of time of year. Communications with McCarthy Renault Pietermaritzburg were very frustrating. During my frequent phone calls to McCarthy Renault, my calls were dropped an estimated 15-20 times. One occasion the call was dropped 4 times, and two other occasions the call was dropped 3 times. Given the delays in the repair process described above, these dropped calls sent a message that customers do not really count. The service consultant promised to return calls on numerous occasions, and only did so occasionally. He used an excuse on 2 or 3 occasions that he could not get through; not a problem I experience usually, but he never left a message either. We did not have use of our vehicle and were compromised for 38 days, and were left with a very strong feeling that there was no urgency to sort out the repair.
Helpful (0)
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Aldo B
1 reviews | Active since Jan 2020
3 Feb 2024, 10:09
Lengthy delay and bad communications
McCarthy Renault Pietermaritzburg On 18 Dec 2023 when we experienced problems with changing gears and grinding and went immediately to McCarthy Renault in Pietermaritzburg. We were told the clutch and maybe Intercooler were problems and that parts might not be available until the new year, and so the car was booked in for repair on 8 Jan 2024. We hoped to claim on an extended warranty and McCarthy Renault said they would handle this. On 12 Jan, I asked about progress and found that the clutch still had not been dismantled. The claim was submitted on 12 Jan. On 16 Jan, when I had received no notification of any progress, I asked if it would help if I phoned AA warranties, was told yes, and so I phoned AA Warranties. They claimed they were still awaiting a photo from McCarthy Renault, who said the fault lay with AA warranties. We received a negative response answer from AA warranties on 16 Jan, now 8 working days after the vehicle went in. It took and additional 8 working days, for the vehicle to be ready for collection on 25 Jan, a total of 16 working days after first delivery to McCarthy Renault. Collection was not trivial, we live Underberg 130km away. McCarthy Renault should explain why it took 38 calendar days to repair this vehicle., with part availability being a huge problem. Whilst there may be factory shutdown at this time of year, parts should be stockpiled because vehicles break down regardless of time of year. Communications with McCarthy Renault Pietermaritzburg were very frustrating. During my frequent phone calls to McCarthy Renault, my calls were dropped an estimated 15-20 times. One occasion the call was dropped 4 times, and two other occasions the call was dropped 3 times. Given the delays in the repair process described above, these dropped calls sent a message that customers do not really count. The service consultant promised to return calls on numerous occasions, and only did so occasionally. He used an excuse on 2 or 3 occasions that he could not get through; not a problem I experience usually, but he never left a message either. We did not have use of our vehicle and were compromised for 38 days, and were left with a very strong feeling that there was no urgency to sort out the repair.
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Roxette R
1 reviews | Active since Jan 2020
3 Aug 2023, 21:24
Lack of Empathy - Bidvest McCarthy Renault Pietermaritzburg
My husband booked a service for our Renault sandero stepway, for today 3/08/2023. We arrived at Renault at 9am, as when booking no time was specified. My husband was told to bring the car closer, by one of the employees. Whilst he was doing this another employee was so rude and abrupt with me saying there close off time for taking vehicles in for a service is 8.30am. I went outside to my husband, who was then talking to this employee and I asked him if he had told my husband there cut off time is 8.30 am. The employee then quickly back tracked and stated he was not aware we were traveling from so far. Nevertheless they took the car and we left, to keep ourselves and our 2 small kids busy as the cars being serviced. We return to Renault just before 2pm, just to be told by this rude employee that they have NOT even started with our cars service. We sit and we wait and our kids are restless. We could not go anywhere as we live 2hours away from pmb.The same employee states we number 19 in the que after my husband asked. How will they service our car when it's so far down the que. My husband then said he would like our car back and they can leave the service. Then the employee said to my husband no they finishing 1 more then they will start ours. (Funny how fast our car went from number 19 in the que to number 2) We took our car and we left. I did contact the complaints department and laid a complaint. Later this afternoon we were contacted by Renault pmb principal dealer who claims disciplinary action has been taken against that employee. He then offered to fetch our vehicle in Howick as we are moving there and service the car and return. And let me add the principal dealer offered to put some petrol in our car. We appreciate his attempt in resolving this matter BUT it's not good enough. And here's why, firstly todays treatment we received was not on and I won't stand for it at all. We are customers but even more we are humans. We traveled far for this service as the car needed a service, we moving and we have far travel commitments. Secondly we put in leave from our jobs for this service which was an entire day wasted. We wasted our time waiting for nothing and then lastly our petrol for a pointless trip. Now the principal dealer wants us to trust them Renault pmb to drive our car, service it and return it? Forget it. If you can treat us like dirt before I laid the complaint, how will you treat our vehicle when we not around to see? We wanted to upgrade with Renault at the end of the year. It saddens me to say this but due to rude employees we will NEVER buy a renault ever again. I hope that Renault South Africa sees this complaint and takes it seriously as there is a huge problem with the Pietermaritzburg branch and you WILL lose customers due to your employees. Please go look at the google reviews how unhappy customers really have been. I will make sure I tell everyone I come into contact with what happened to us today. The sooner we can move away from Renault the better and it is such a pity as the vehicle itself is an outstanding car but due to customer service we now have a very bitter taste.
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Roxette R
1 reviews | Active since Jan 2020
3 Aug 2023, 21:24
Lack of Empathy - Bidvest McCarthy Renault Pietermaritzburg
My husband booked a service for our Renault sandero stepway, for today 3/08/2023. We arrived at Renault at 9am, as when booking no time was specified. My husband was told to bring the car closer, by one of the employees. Whilst he was doing this another employee was so rude and abrupt with me saying there close off time for taking vehicles in for a service is 8.30am. I went outside to my husband, who was then talking to this employee and I asked him if he had told my husband there cut off time is 8.30 am. The employee then quickly back tracked and stated he was not aware we were traveling from so far. Nevertheless they took the car and we left, to keep ourselves and our 2 small kids busy as the cars being serviced. We return to Renault just before 2pm, just to be told by this rude employee that they have NOT even started with our cars service. We sit and we wait and our kids are restless. We could not go anywhere as we live 2hours away from pmb.The same employee states we number 19 in the que after my husband asked. How will they service our car when it's so far down the que. My husband then said he would like our car back and they can leave the service. Then the employee said to my husband no they finishing 1 more then they will start ours. (Funny how fast our car went from number 19 in the que to number 2) We took our car and we left. I did contact the complaints department and laid a complaint. Later this afternoon we were contacted by Renault pmb principal dealer who claims disciplinary action has been taken against that employee. He then offered to fetch our vehicle in Howick as we are moving there and service the car and return. And let me add the principal dealer offered to put some petrol in our car. We appreciate his attempt in resolving this matter BUT it's not good enough. And here's why, firstly todays treatment we received was not on and I won't stand for it at all. We are customers but even more we are humans. We traveled far for this service as the car needed a service, we moving and we have far travel commitments. Secondly we put in leave from our jobs for this service which was an entire day wasted. We wasted our time waiting for nothing and then lastly our petrol for a pointless trip. Now the principal dealer wants us to trust them Renault pmb to drive our car, service it and return it? Forget it. If you can treat us like dirt before I laid the complaint, how will you treat our vehicle when we not around to see? We wanted to upgrade with Renault at the end of the year. It saddens me to say this but due to rude employees we will NEVER buy a renault ever again. I hope that Renault South Africa sees this complaint and takes it seriously as there is a huge problem with the Pietermaritzburg branch and you WILL lose customers due to your employees. Please go look at the google reviews how unhappy customers really have been. I will make sure I tell everyone I come into contact with what happened to us today. The sooner we can move away from Renault the better and it is such a pity as the vehicle itself is an outstanding car but due to customer service we now have a very bitter taste.
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