RD
Roxette R
Active since Nov 2014
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Urgent: Complaint Regarding Premium Increases and Excess Adjustments
Dear Hello Peter Team, I am writing to express our dissatisfaction with the service we have received from ABSA iDirect. We have been struggling to get in touch with your team for some time, and when we finally managed to connect today, we encountered a very rude representative. Our main concerns are as follows: Premium Increase: We have noticed that our premium is rising despite the depreciation of our car’s value. This feels unreasonable and unfair. Excess Increase: The excess amount has been significantly raised from R3,000 to R5,000, and the window excess has increased from R500 to R1,000. This is excessive and not in line with the actual value of the vehicle. We are very unhappy with these changes and the manner in which we were treated. We were able to get the Premium amount adjusted slightly but not the excessive excess. Our policy schedule was emailed and is very concerning as there is incorrect info for example saying we have a tracker which we dont. And other information is said not provided which we did provide. We kindly request that someone from management contact us to address these concerns. Please understand that we are considering canceling our insurance with ABSA, and we believe that word of mouth is powerful. We hope to resolve this matter amicably. Thank you for your prompt attention to this issue.
56 replies
6 months ago
Disappointed
Absolutely terrible service. Needed meds for my child. Said they would order yesterday. Came to collect today as I was told to come at 11am and the man helping us was so unhelpful and rude. He said the meds didn't arrive and he doesn't know why. This was meds for my daughter and the gentleman that assisted yesterday seemed to understand that we needs the meds urgently. To only arrive today with another guy who had a real I don't care attitude and he can't even look at us when speaking to us.
0 replies
7 months ago
Terrible service
I have been trying for months to sort out my sons bill for when he was admitted into hospital on the 02/06/2025. The people at the call centre's are rude and unhelpful. My medical aid is asking for pathology to request note required from the laboratory for code to be processed. My daughter was admitted on 22/08/2025 same story. I tried to call lancet with all the details and they refuse to help me as they sat they need to talk to my husband. Who works in a rural area and doesn't have time to deal with this. Terrible service honestly. I will never use lancet ever again. I am trying to sort things so lancet can get paid. Then I get blocked and not assisted.
106 replies
10 months ago
Cartrack
I am sharing a review on behalf of the company I work for, who uses car track. We had 2 units in 2 vehicles that were sold. We asked to hardlock and reinstall units into 2 new trucks. We have paid, completed forms in February. No one up until today, we now in June has been to reinstall units. They don't answer emails, they don't allow me to speak to a manager. It is a true nightmare. But monthly they debit orders are being taken. I would like to know why it has taken 4 months? Is this how car track does business?
53 replies
15 months ago
Absa Idirect- No assistance
My husband has been trying for weeks to retrieve an updated policy schedule and Claims history report to no avail. The only time we get any sort of service from ABSA IDIRECT is when we complain here. Phone line just runging after being on the line for an hour. Thus my post. We want to leave /cancel ABSA IDIRECT and urgently need a updated policy schedule not a old one as they sent us and we urgently need the claims history. Please can we be helped! It is so shocking the service we have received from them and to see how they actually do business.
53 replies
16 months ago
Absa insurance?? What is going on??
We have received NO help from ABSA IDIRECT insurance. We have been clients for a few years, never claimed, debit order goes off on time, never skipped a payment. Since August 2024 my husband has been trying to get a quote to add a second vehicle. We in December now and still no luck. Our current vehicle, I always fight them in the new year as I am never told before hand on my new premium and it always increases. After fighting they the decrease. Why? When we were sold the policy years ago, so many empty promises were made and none were met. Seems as this is the new norm. We just pay and receive nothing in return. I am for the last time going to ask if someone can contact my husband urgently to give a quote on the second vehicle and let us know how much our premium will be for our current vehicle in the new year. We are really considering moving to a different insurance company. Not good for the absa name at all.
56 replies
16 months ago
Deducting debit order before set date? Why??
To whom this may concern, my husband banj account- Fnb tired to debit his account for a loan he has twice? Before the set date. The loan debit order goes off on the 25th of every month. Which he pays every month, no missed debit order! Why did they try to debit his account on the 13th of December and again the 18th? I demand that he will not be charged penalty for 2 bounced debit orders. He has not been paid yet as his salary is only going to be paid in on the 21st of December. I and my husband want to know why his account was debited before set date? He always pays his loan on time and never missed a debit order. Who is going to fix his credit score now as it will show 2 bounced debit orders. We want answers as we are not happy. FNB we have both been loyal clients for years. This will cause us to move to a different bank. We will stop the debit order and eft money when it suits us. This is not on and would like FNB personal loan department to contact my husband and explain what has happend and fix their mess.
56 replies
20 months ago
Vodacom what is going on?
I am SICK of Vodacom. I have always had more than one contract. As they end I WILL cancel each and every one. They do not care about their customers and incorrect invoicing and just deducting what they want. I had a data contract only, no device as it was pd up, which I received a early cancelations quote for and I paid it and emailed everything they requested by the 1st of August only to find they have made a second invoice out to me to be deducted 1st Sep an extra R377 where I was supposed to be paying just over R900 now the R377 is added. This invoice I have no idea what it is for as i didnt receive it, inly a sms with the grand total. 2 vodacom consultants said it is incorrect and I need to be credited as that specific number has been cancelled and I paid what I was quoted. They said they will get back to me today Tuesday 27 Aug. To no avail. I want this sorted. I will stop paying and you can hand me over I don't care. Why must I pay for something I have no idea what it is for and nor does the actual vodacom consultants???
106 replies
31 months ago
Vodacom doesn't care!
I am very unhappy with Vodacom and I am very unhappy with the service I received from one of your Vodacom consultants at the Pietermaritzburg liberty mall shop. About a month ago I went to liberty mall in Pietermaritzburg Vodacom shop to do a sim swop due the fact my one phone broke and the sim was lost. That sim only received airtime R75 every month. We also wanted to look for contract for only phones. I was told by Nakita at Vodacom that we could not do that. She told me to rather get my new contract with new phones and sim and then to call Vodacom and request a quote to cancel my other 2 numbers and that it would not cost me much as I told her I don't want to add extra contracts and have a huge bill at the end of the month. Nakita even said that it would cost me R200 or R300 to cancel each of those number as I said there are 2. 0716884294 first number I wanted cancelled. 0716754990 second number I wanted cancelled. After we left Vodacom the new Sims were not working the next 2 days, Nakita arranged 2 new Sims again which I had to arrange for someone to collect for me. My first issue is when I called to get a quote on the second number, I was quoted R1350. Which is ridiculous as I was told it would not be more than R300. And I don't even have this sim card as it was lost so I am paying R75 and not even receiving this airtime. This is due to the advice I was given from Nakita at Vodacom. The first number amount from the quote was fine. My second issue is on both my new sim card numbers I keep receiving calls for people looking for a Nicole or I am receiving what's app from people we do not know. So, I don't know who had these numbers before us but it is a huge problem. Lastly, Nakita is aware of my above issue and I was told that it can't be that amount and she will check and get back to me. I am still waiting. I have been a loyal customer to Vodacom for many years. I do not appreciate this. My bill for the end of this month is R1790. This is too much for me. I went to Vodacom with a small issue and I walked out there with more issues added on. Please can someone from Vodacom contact me urgently so that I can be assisted by bringing my amounts down on my contracts, as I now have extra 2 numbers on my contract that I don't need and don't use and I am paying for it. I am so unhappy and I will be going to hello Peter as well as social media if this is left to deaf ears. This is unacceptable. I also had requested my surname be changed on my contract and my marriage certificate was emailed to Nakita and clearly that has not been done as well. ( This email was sent to vodacom 7th October NO reply)
392 replies
33 months ago
Lack of Empathy - Bidvest McCarthy Renault Pietermaritzburg
My husband booked a service for our Renault sandero stepway, for today 3/08/2023. We arrived at Renault at 9am, as when booking no time was specified. My husband was told to bring the car closer, by one of the employees. Whilst he was doing this another employee was so rude and abrupt with me saying there close off time for taking vehicles in for a service is 8.30am. I went outside to my husband, who was then talking to this employee and I asked him if he had told my husband there cut off time is 8.30 am. The employee then quickly back tracked and stated he was not aware we were traveling from so far. Nevertheless they took the car and we left, to keep ourselves and our 2 small kids busy as the cars being serviced. We return to Renault just before 2pm, just to be told by this rude employee that they have NOT even started with our cars service. We sit and we wait and our kids are restless. We could not go anywhere as we live 2hours away from pmb.The same employee states we number 19 in the que after my husband asked. How will they service our car when it's so far down the que. My husband then said he would like our car back and they can leave the service. Then the employee said to my husband no they finishing 1 more then they will start ours. (Funny how fast our car went from number 19 in the que to number 2) We took our car and we left. I did contact the complaints department and laid a complaint. Later this afternoon we were contacted by Renault pmb principal dealer who claims disciplinary action has been taken against that employee. He then offered to fetch our vehicle in Howick as we are moving there and service the car and return. And let me add the principal dealer offered to put some petrol in our car. We appreciate his attempt in resolving this matter BUT it's not good enough. And here's why, firstly todays treatment we received was not on and I won't stand for it at all. We are customers but even more we are humans. We traveled far for this service as the car needed a service, we moving and we have far travel commitments. Secondly we put in leave from our jobs for this service which was an entire day wasted. We wasted our time waiting for nothing and then lastly our petrol for a pointless trip. Now the principal dealer wants us to trust them Renault pmb to drive our car, service it and return it? Forget it. If you can treat us like dirt before I laid the complaint, how will you treat our vehicle when we not around to see? We wanted to upgrade with Renault at the end of the year. It saddens me to say this but due to rude employees we will NEVER buy a renault ever again. I hope that Renault South Africa sees this complaint and takes it seriously as there is a huge problem with the Pietermaritzburg branch and you WILL lose customers due to your employees. Please go look at the google reviews how unhappy customers really have been. I will make sure I tell everyone I come into contact with what happened to us today. The sooner we can move away from Renault the better and it is such a pity as the vehicle itself is an outstanding car but due to customer service we now have a very bitter taste.
0 replies
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15 (100%)