Carminda E

Barksole Bad Service

I took my pair of brown boots to Barksole Cape Gate in April 2024. It was one of my favorite pairs and although I had it for a couple of years, it was still in good condition except for the toe piece which was badly scuffed. I originally wanted them to put a steel piece in but they weren't able to do that. They said they would only be able to cover it with a piece of leather and stitch it up nicely. I asked whether they could send me a pic of what it would basically look like which they did. I then noticed a bit of peeling on the boot but because it was small I didn't bother about it and told them it looked fine and they must go ahead. When I finally went to collect it, I was shocked to see how badly my boots were peeled. I stood there in total disbelief. I asked them what had happened to my boots and that it wasn't like that when I brought it in. The lady then told me it was, but on the WhatsApp chat, they told me it was probably damaged when they were fixing it. I then told them that if that was the case, then they should have informed me that it began peeling badly, then I would not have gone ahead with the repair. They are refusing to give my R200 back which I paid for the deposit. The manager sent me video footage of me bringing my boots in, saying I'm the only one that handled my boots. I then took a screenshot and told her that there the boots were not peeled. She didn't seem to listen to any reason and adamant that work was done and that I have to pay. After I said to her that I could either ask her for R600 for damaging my boots, or she must pay the R200 back, or if I should take the matter further, to which she rep****, Go ahead. She also rep**** that I should not contact her again unless it's a court case number and date. I also went to their website to find out who the main manager is. Dialled the service number, but it didn't even ring. Phoned Canal Walk branch and got Rob's number, but it went to voicemail, left a message yesterday afternoon and I still haven't received any call back. Such disappointing and sad service! info@barksole.co.za