EL
Erna L
Active since Jul 2024
3
Reviews
0
Industries
Reviews
3 reviews8 months ago
BAD SERVICE DSTV
I am writing to express my extreme dissatisfaction with the poor service I have received from DStv and your installation department. We logged a call over a month ago regarding a faulty connection to our second decoder. This installation was done about four months ago when we moved into our new home in Durbanville. Despite having insurance that we pay for monthly, no one has attended to the issue. On 14 October, I visited the MultiChoice Brackenfell branch to follow up. The consultant there confirmed that a service call had been logged but informed me that the installer had declined the call — without providing any reason. I fail to understand how an installer can decline a job they are paid to do, especially when customers are paying for insurance to cover exactly this type of issue. The consultant then logged a new call and assured me that someone would contact me within 24 hours to arrange an appointment. It has now been a full week, and I have still not received any communication or service. Our account is always fully paid and up to date. It is incredibly frustrating that DStv suspends accounts for late payments, yet provides no urgency or accountability when it comes to delivering the service we pay for. This entire experience has been unacceptable. I have never encountered a company that shows such disregard for its customers. I sincerely hope that DStv takes this complaint seriously and resolves our issue immediately.
0 replies
9 months ago
bsolutely Horrible Experience – Do NOT Buy from Bellville Furniture (Pink Foot Boutique)
I placed and paid for an order on 11 July for two bedside tables, a dresser, and to have my headboard reupholstered. The fabric for the headboard was confirmed by 14 July. From there, the experience went downhill fast. On 12 August, I received a WhatsApp asking me to rate their service. How could I rate anything when I had received NOTHING? When I questioned them, they promised delivery that week. That never happened. Week after week, it was one excuse after another – always “it’s in quality check” or “the production manager will call you” (he never did). Eventually, on 20 August, they delivered the bedside tables and dresser, BUT NO HEADBOARD. To make matters worse, the next day when we unwrapped the furniture, we discovered the left dresser drawer is faulty and gets stuck. I reported it immediately and was told they’d look at it when delivering the headboard. Does the driver even do quality checks? Can he fix it? Then came the endless lies about the headboard: They claimed the fabric was ready on 16 August. Then they said it’s in quality check again. Promised delivery on Friday, I asked for Saturday, and they agreed. Tuesday comes – still nothing. Now the excuse is “the fabric has a flaw.” I even sent them photos showing flaws in the wood on the dresser – NO RESPONSE. This has been an absolute nightmare of broken promises, poor communication, zero accountability, and endless delays. They overpromise, underdeliver, and keep lying to the customer. Would I recommend them? Absolutely NOT. Stay far away if you value your time, money, and sanity.
0 replies
23 months ago
ABSA is misleading customers
I am extremely disappointed with Absa Investments at the Boksburg branch. My mother went there to invest her money, and we specifically asked about the benefits upon her passing. We were assured that, because the investment had beneficiaries, the money would not be part of the estate and would be paid out within 15 working days. We are now on day 77, and despite numerous follow-ups, there has been no resolution. Absa has not delivered on its promises, and it feels like they mislead customers to gain more investments. I have been an Absa customer since 1985 (then Volkskas), but I am seriously considering moving all my accounts, including my bond, credit card, and current account, away from Absa. I have already moved my will to another institution.
3 replies
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