EL
Erna L
Active since Jul 2024
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
BAD SERVICE DSTV
I am writing to express my extreme dissatisfaction with the poor service I have received from DStv and your installation department. We logged a call over a month ago regarding a faulty connection to our second decoder. This installation was done about four months ago when we moved into our new home in Durbanville. Despite having insurance that we pay for monthly, no one has attended to the issue. On 14 October, I visited the MultiChoice Brackenfell branch to follow up. The consultant there confirmed that a service call had been logged but informed me that the installer had declined the call — without providing any reason. I fail to understand how an installer can decline a job they are paid to do, especially when customers are paying for insurance to cover exactly this type of issue. The consultant then logged a new call and assured me that someone would contact me within 24 hours to arrange an appointment. It has now been a full week, and I have still not received any communication or service. Our account is always fully paid and up to date. It is incredibly frustrating that DStv suspends accounts for late payments, yet provides no urgency or accountability when it comes to delivering the service we pay for. This entire experience has been unacceptable. I have never encountered a company that shows such disregard for its customers. I sincerely hope that DStv takes this complaint seriously and resolves our issue immediately.
0 replies
8 months ago
Absolutely Horrible Experience – Do NOT Buy from Bellville Furniture (Pink Foot Boutique)
I placed and paid for an order on 11 July for two bedside tables, a dresser, and to have my headboard reupholstered. The fabric for the headboard was confirmed by 14 July. From there, the experience went downhill fast. On 12 August, I received a WhatsApp asking me to rate their service. How could I rate anything when I had received NOTHING? When I questioned them, they promised delivery that week. That never happened. Week after week, it was one excuse after another – always “it’s in quality check” or “the production manager will call you” (he never did). Eventually, on 20 August, they delivered the bedside tables and dresser, BUT NO HEADBOARD. To make matters worse, the next day when we unwrapped the furniture, we discovered the left dresser drawer is faulty and gets stuck. I reported it immediately and was told they’d look at it when delivering the headboard. Does the driver even do quality checks? Can he fix it? Then came the endless lies about the headboard: They claimed the fabric was ready on 16 August. Then they said it’s in quality check again. Promised delivery on Friday, I asked for Saturday, and they agreed. Tuesday comes – still nothing. Now the excuse is “the fabric has a flaw.” I even sent them photos showing flaws in the wood on the dresser – NO RESPONSE. This has been an absolute nightmare of broken promises, poor communication, zero accountability, and endless delays. They overpromise, underdeliver, and keep lying to the customer. Would I recommend them? Absolutely NOT. Stay far away if you value your time, money, and sanity.
0 replies
8 months ago
bsolutely Horrible Experience – Do NOT Buy from Bellville Furniture (Pink Foot Boutique)
I placed and paid for an order on 11 July for two bedside tables, a dresser, and to have my headboard reupholstered. The fabric for the headboard was confirmed by 14 July. From there, the experience went downhill fast. On 12 August, I received a WhatsApp asking me to rate their service. How could I rate anything when I had received NOTHING? When I questioned them, they promised delivery that week. That never happened. Week after week, it was one excuse after another – always “it’s in quality check” or “the production manager will call you” (he never did). Eventually, on 20 August, they delivered the bedside tables and dresser, BUT NO HEADBOARD. To make matters worse, the next day when we unwrapped the furniture, we discovered the left dresser drawer is faulty and gets stuck. I reported it immediately and was told they’d look at it when delivering the headboard. Does the driver even do quality checks? Can he fix it? Then came the endless lies about the headboard: They claimed the fabric was ready on 16 August. Then they said it’s in quality check again. Promised delivery on Friday, I asked for Saturday, and they agreed. Tuesday comes – still nothing. Now the excuse is “the fabric has a flaw.” I even sent them photos showing flaws in the wood on the dresser – NO RESPONSE. This has been an absolute nightmare of broken promises, poor communication, zero accountability, and endless delays. They overpromise, underdeliver, and keep lying to the customer. Would I recommend them? Absolutely NOT. Stay far away if you value your time, money, and sanity.
0 replies
21 months ago
Non-compliance and substandard work
I am writing to formally lodge a complaint against Rietpan Construction CC (Reg No. 2005/084410/23), operating in the East Rand, for the substandard construction work performed on our property. The primary concern is the construction of our boundary wall, which is a double face brick wall built on clay, approximately 8 feet high and over 20 meters long. Despite the significant investment in this construction, the wall has started to lean and appears to be failing. Upon contacting our insurance provider, an assessor inspected the damage and subsequently declined our claim. The assessor cited that the wall was not built according to building regulations, specifically noting the absence of required pillars. We contacted Tommie, the owner of Rietpan Construction CC, to inspect and rectify the faulty construction. Unfortunately, Mr. Tommie declined responsibility for the defective work and stated that we would need to bear the cost of repairs. He provided a quote of R43,000 to fix the wall and insert the necessary pillars. This raises the question: why were these pillars not included in the original construction, as required by regulations? He also provided us with a quote of R9,000 to fix the section that is severely leaning and poses a risk of falling on children as it is next to our pool. Given our financial constraints, we asked him to fix the most severely leaning section of the wall for R9,000. The quote detailed the following: • Remove debris/mortar between the existing Lapa and boundary wall • Remove certain slate tiles on one column of the Lapa • Drill through the column and boundary wall, fit threaded rod and steel strapping through • Torque threaded rod to straighten the wall • Re-instate slate tiles Unfortunately, it has been less than three months since the repairs, and the section of the wall that was repaired, supposedly anc****d with steel rods to the main building, is starting to fall again. We contacted Tommie regarding this issue, and he sent one of his workers who informed us that he would fill the gaps with cement. This makes the R9,000 we spent feel like money down the drain. In the meantime, we engaged another construction company to address the failing wall. Upon breaking down the section that was previously "repaired" by Rietpan Construction CC, it was discovered that no steel rods or strapping had been inserted as per the quote to secure the wall. Instead, only about 10cm normal nails were used. It is deeply concerning that builders can get away with such non-compliance ,substandard work and product been quote and not been use. We trusted Rietpan Construction CC, a company registered with the NHBRC, to provide professional and regulation-compliant repairs, which has clearly not been the case. We believe it is unreasonable and unfair for us to incur additional expenses due to Rietpan Construction CC's initial failure to comply with building regulations. We request immediate action to rectify this situation and ensure that such poor practices are addressed.
0 replies
22 months ago
ABSA is misleading customers
I am extremely disappointed with Absa Investments at the Boksburg branch. My mother went there to invest her money, and we specifically asked about the benefits upon her passing. We were assured that, because the investment had beneficiaries, the money would not be part of the estate and would be paid out within 15 working days. We are now on day 77, and despite numerous follow-ups, there has been no resolution. Absa has not delivered on its promises, and it feels like they mislead customers to gain more investments. I have been an Absa customer since 1985 (then Volkskas), but I am seriously considering moving all my accounts, including my bond, credit card, and current account, away from Absa. I have already moved my will to another institution.
159 replies
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5 (100%)