Emma J

****ming wikideals clients

‼️‼️They redeem your voucher before you use it so they get the money, and you can't reschedule if it's more than 48 hours before the treatment. This would have been my third visit to Dan Ne La Beauty Spa. On my first two visits, I never complained, but now that this has happened, I feel compelled to share my full experience. Every time I arrived, they kept me waiting for almost 20-30 minutes before starting my treatment, and they only offer tap water to drink. While the the******s are great at what they do, there is a general feeling of sloth in the place. I called the spa before buying the voucher to book an appointment. When I needed to reschedule due to extreme weather warnings, I was informed that my voucher had already been redeemed and there was no option to reschedule or cancel. I kept saying I wasn't canceling; I just wanted to reschedule or postpone. I spoke to Samuel, who gave me this information, and later with a woman who identified herself as the spa manager. Despite my insistence that I was not canceling but simply rescheduling, I was met with a refusal and told that I could not dictate how Dan Ne La operates. The voucher itself does not specify any restrictions on rescheduling, making this refusal even more perplexing. During my conversation with the spa manager, I was told that "You’re one of those clients who doesn't want to come because of the rain, but guess what? We are very busy right now with customers who sacrificed and have kids who came today, so you must come or forfeit the voucher." I was taken aback and asked to speak to her manager, whom she identified as the operations manager—Samuel. He came on the phone. When I asked him why his manager was so rude, he said, "I'm sorry, but what do you want from us? You can't call the spa and dictate to us how we need to work. Plus, there are clients here, and you are speaking to us like this." Speaking to him like what, I asked. I told him I am qualified in customer experience and I’m disgusted by what they are doing and how they handle clients. His response was dismissive and unprofessional, further highlighting the lack of proper customer service at this establishment. Avoid this place at all costs. Their customer service is appalling, and their policies are not transparent. They are more interested in taking your money than providing a satisfactory service.